From mid to late February of this year I made 11 ClubDish referrals. I can tell when they have been redeemed as there is an activation date next to the code on the “My Referrals” (See image below). I am aware that I can only receive credit for 10 out of the 11 as well as a waiting period of 31 days after activation. It has far exceeded the 31 days and it is highly unlikely that all 11 people canceled service prior to the 31 days. Now I have been in contact with 3 different people in the Executive Resolution Team over a period of 3+ weeks. During my interactions with them I have found out that 1) they are busy, 2) this request needs to be researched by another department that I cannot call (Promotions), 3) They recently updated their system that deals with these credits. Had I not contacted them this would have conveniently been overlooked and forgotten. Now what would happen if I conveniently overlooked and forgotten to pay my Dish bill for over 2 months? Would those records get lost in a system upgrade? As it stands I am being cheated out of $500 with little more than excuses as to why. This is my 3[SUP]rd[/SUP] year as a dish customer. The past two years I maxed my ClubDish referrals bringing in 5 the first year and 10 last year without issues in receiving my compensation. I deserve a prompt and thorough explanation as well as my earned credits. Right now the credits are the only incentive from keeping me from switching to ATT U-vese.
