Can't update an expired credit card

[Strega]

I got a new credit card (just the usual replacement for an old expiring card.) So, I updated it on the Dish website. A few days later, I got an automated phone message saying my card will expire soon. Go back to the website – yes it reverted to the old expiration date. Repeat update. A few days later - repeat phone message. Go back to website and see it has reverted again. OK, this time, I turn autopay off. Then I turn it on and enter the same number with the updated expiration. Log off, log back on. New date still there. Log in the next day. New date still there. Log in on the second day, yep still there. I’m feeling like it finally stuck.

But a few days after that, yep, another message from Dish telling me my card will soon expire. Log into web site, and yes, after a couple of days with the new expiration date, it has gone back to the old one.

Does this happen to other people. I feel like I’m in the Twilight Zone.

 

[Almighty1]

No idea since I never leave my credit card on file as I do manual payments with over a dozen cards usually. Merchants such as DISH are able to still charge the card regardless of the expiration date, Card ID or even if the credit card number changes from the issuer.

Yes, merchants can get new card info on recurring charges

Updater services allow merchants to know when your credit card information changes, and to alter their records accordingly. If you don't want to continue the subscription, you'll need to cancel it directly...

finance.yahoo.com

 

[RTCDude]

I‘ve ran into similar issues with other services. But I can’t offer any speculation as to why this happens.

however, I have found that in all cases this fix was to delete the existing expired card and to enter the updated card as a new card.

 

[charlesrshell]

I got a new credit card (just the usual replacement for an old expiring card.) So, I updated it on the Dish website. A few days later, I got an automated phone message saying my card will expire soon. Go back to the website – yes it reverted to the old expiration date. Repeat update. A few days later - repeat phone message. Go back to website and see it has reverted again. OK, this time, I turn autopay off. Then I turn it on and enter the same number with the updated expiration. Log off, log back on. New date still there. Log in the next day. New date still there. Log in on the second day, yep still there. I’m feeling like it finally stuck.

But a few days after that, yep, another message from Dish telling me my card will soon expire. Log into web site, and yes, after a couple of days with the new expiration date, it has gone back to the old one.

Does this happen to other people. I feel like I’m in the Twilight Zone.

That happened to me. Just call Dish and update your card.

 

[KAB]

That happened to me. Just call Dish and update your card.

What he said! I've had to do it.

 

[Strega]

Thanks guys! Calling seems so 1990s, but I suppose if I wanted to be modern, then I’d be streaming.

 

[NYDutch]

I have my Dish payments paid through PayPal. Any CC changes are made there instead of at Dish.

 

[Almighty1]

I‘ve ran into similar issues with other services. But I can’t offer any speculation as to why this happens.

however, I have found that in all cases this fix was to delete the existing expired card and to enter the updated card as a new card.

I had the issue with XFinity Mobile where it won't let me update the expiration date so I had to call in but that was in 2019 or 2020. Now it updates fine online.