The billing has been a bit hard to sort out but, I've been very pleased with the service. I have tv, phone, internet (5/2) through FiOS. I have had no problems with the DVR, but from what I read, I'm not supposed to be pleased with the FiOS DVR. It works fine for me.....but I'm too busy to watch most of what I DVR anyway, so maybe mine isn't the best opinion. Picture quality is peerless....at least on SD channels. I can't say that HD PQ is any better or worse than what I had with comcastsucks....it's brilliant overall.
I like that I get my hd locals, which, with D* we won't have in Richmond, VA anytime soon.....at least not until the TV fad wears off. Have fun choosing.