Worst company ever...
- Thread starter xterra
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I wouldn't open one eye to look at the alarm clock for that....
I cannot believe how cheap some people can be.
"I want it free. I want it now. And I don't care about the guy that installs it or if he ever eats. Not my problem."
Couldn't agree more. Dish has contracted with customers to provide a service level. If they change their functionality and are then unable to provide the specified service, they need to provide the equipment and set-up of same in order to do so.
Charging a customer anything extra to continue their contracted service is counterproductive from a customer relations standpoint. Besides probably being illegal, it encourages customers to seek other providers.
Dumb move, Dish...
Finally somebody posted what I was thinking.
It's not the customers fault that Dish Network keeps changing their programming to different satellites. This should be free to all customers affected.
Yeah 20 bucks isn't a big deal...they should just switch sats for free. If they told me there's a $20 charge every time they move from sat to sat maybe I wouldn't of joined dish. Why don't they tell people that? The best part is that you have to pay them to fix there own stuff..6.99 insurance plan...wtf?
Yea Sorry , IF I had a setup that got everything I wanted for years, and then all of a sudden it was gone, Well thats not the customers fault.
I could see if you all of a sudden wanted All American Direct HD but had and Eastern arc setup, then paying for a 110 upgrade would be acceptable.
But being forced to pay for an upgrade because your city is all of a sudden Eastern Arc, or your channels Have been move to a new satellite, well charlie needs to pay for that..
We all signed up and payed for what we wanted with the info at hand. Dish never stated anything about Eastern Arc when I joined or being forced to Mpeg 4 , So who's fault is that? So I should have to pay twiced to get hooked up?
This is the BS I got sick of , Nothing Else!
That was enough to make me leave after 3 years of BS fee's.
I could see if you all of a sudden wanted All American Direct HD but had and Eastern arc setup, then paying for a 110 upgrade would be acceptable.
But being forced to pay for an upgrade because your city is all of a sudden Eastern Arc, or your channels Have been move to a new satellite, well charlie needs to pay for that..
We all signed up and payed for what we wanted with the info at hand. Dish never stated anything about Eastern Arc when I joined or being forced to Mpeg 4 , So who's fault is that? So I should have to pay twiced to get hooked up?
This is the BS I got sick of , Nothing Else!
That was enough to make me leave after 3 years of BS fee's.
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That's not the case here though. The customer has not lost a single channel he was receiving, instead the customer wants the dish to get more.
Uh, Scott? Other people are getting what he wants for the same monthly price he's already paying. I'm not sure how that can be defended. And that's not even touching the question of why they are offering free upgrades to some customers and not others in the same situation.
According to this..HDTV - Dish HDTV Channels & HDTV Satellite Dish - DISH Network it says I get AMC channel in HD. In order to get this channel I have to pay a 1 time fee of 20 bucks. I thought It came with my package. I've been with dish since 2004, you think they could wave it.
I feel the issue that call centers in general have is that they do not have enough information in front of them about the caller, and then they try to feed people with lines of bull rather than simply giving folks the facts, and them empathizing.
The $20 fee is something that the CSR should be able to easily waive, or push them up to the next level so the next level can waive it if a customer is beotching. Especially on something like this where the customer had one level of service one day, and the next their level of service has decreased... Even one channel is a decrease.
is it over the top to be coming on line to complain? i don't know why it would be. That's what people do online the most is complain.
The $20 fee is something that the CSR should be able to easily waive, or push them up to the next level so the next level can waive it if a customer is beotching. Especially on something like this where the customer had one level of service one day, and the next their level of service has decreased... Even one channel is a decrease.
is it over the top to be coming on line to complain? i don't know why it would be. That's what people do online the most is complain.
you do realize that this is all part of the weeding out process, right?? we have discussed this before.
This is exactly the point. I don't have a problem paying for a service call but when dish decided to put channels I am paying for on a sat I can't receive then I feel it is their responsibility to provide at no charge the equipment required to receive what I am paying for. Frankly if not illegal it is certainly unethical. The $15.00 won't break me but it is the principal.
Ross
Chances are they WILL give it to you.. just not now. When they start migrating all the HD to 72.7 from 61.5 (which is slated to start next month starting with the premium channels) or move you completely to the eastern arc, I would expect them to pay all costs.
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