Working on the server

  • Server Issues.

    We are very aware that there have been system issues the past few days. In troubleshooting the system, it has been determined that the issue is at our provider and is hardware related. As of 12:05 PM ET our provider has moved us to a new server.

    Things seem to be running better on this new server. However in trying to diagnose the issue (before finding out it was a hardware issue) we made some system changes which we need to undo. So if you find any issues or errors please let us know in the Operations Center Forum.

    Thank you for your patience! Sorry for the issue!
    CLICK THE X IN THE TOP RIGHT CORNER OF THE BOX TO DISMISS THIS MESSAGE
I have had a few of them over the years. Had to get surgery for one as it was too big to go on its own.

Most of the time I can get rid of them without going to the hospital, or without taking anymore pain medicine then some ibuprofen. Doctors don't know how I can go through the pain, but I guess I built up a tolerance. I won't take any other pain meds or go to the hospital unless the pain is really really bad.
Surgery, what about lithotripsy?

Why would they name a web server N-GINX...?
 
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Well.... maybe they did not move it yet.

Got this from them a few minutes ago...

Dear Scott,

Please be kindly informed that we are currently experiencing some issues within our data centers located in St. Louis where your server is located. Unfortunately, we do not have any ETR at this moment. We are currently working closely with us to resolve the issue as soon as possible.

As an alternative, we can offer you to move your server to a different location free of charge. In such case the IP of your VPS will be changed the process as each IP is bound to its location. Different location fees may apply.

If you agree to move your server to a different location, we will need and an explicit confirmation that we can move your server and that you are aware of IP change during the migration (your data will remain intact).



If you have any further questions or need help, please do not hesitate to contact us.

Best regards,

Kevin
 
The language in that reply sounds kind of scammy. The word kindly is referred to a lot in scam emails. Certainly doesn't sound like a person from St. Louis which is near me. 🤣

The site is still slow today at times though.
 
Google wasn’t very helpful looking on what would cause the "CPU STUCK" message. It showed how to physically remove a CPU stuck to a heatsink or in a ZIF socket. Since the site is hosted on a Virtual Machine, those particular problems should not apply (unless the Virtualization is ultra-exact!)
 
Yes I am seeing CPU Freeze issues today. (Damn.) But no total lockups like yesterday.

The support is from Germany so English is not their first language.

We have the option of moving to a server on the East Coast which would be great for people on the East Coast, in my testing the latency is 8 MS.
We have the option of moving to the West Coast but for me the latency there is 69 MS.
And where we are now in St. Louis is 30 MS which I am guessing would be best for people anywhere in the US.

While I could move, it would be a lot of work, as a lot of DNS to change and updates to email records for SPF etc... and there is always the worry that our IP we move to was used before and is blocked in email blacklists. Its a gamble to move. And I imagine there would be a few hours down time in doing the move.

For now I am going to stay here until they fix the problem, but is it going to take them hours or days? That I don't know. And if it gets bad again like yesterday then I will have no choice. And that move will make the site faster for some users and slower for others depending on where they are in the USA. That's a factor for me as well.

So for now we will limp along doing our best. I will NOT be doing any work to the server since it is confirmed by them to be hardware issue, not a software issue.

But if it gets bad then I will do what I have to do.

This is frustrating for me as I am sure it is for you guys as well. I do apologize.
 
Google wasn’t very helpful looking on what would cause the "CPU STUCK" message. It showed how to physically remove a CPU stuck to a heatsink or in a ZIF socket. Since the site is hosted on a Virtual Machine, those particular problems should not apply (unless the Virtualization is ultra-exact!)
This is what the errors look like when they happen. The ISP says it’s a hardware issue.

The CPU is a AMD Epyc 7282 16 core processor. Operating at 2.8 GHz.
 

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Your hosting company is providing a physical server, not a VM? They don’t maintain spare servers for this contingency?
 
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They are having issues, again they were trying to move us yesterday. And then from the email I posted above say they are having issues at that location. Not sure what that means.

Please be kindly informed that we are currently experiencing some issues within our data centers located in St. Louis where your server is located.

I wish they would give more information and I have requested more information but have not got anything back yet.
 
Got a note back from them... that "We are working on things now. We will contact you when the work is complete."

Don't know what that means.

CPU if climbing again... Grr. Errors are popping up again.

Its too bad I don't drink. I need one.
 
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Got a note back from them... that "We are working on things now. We will contact you when the work is complete."

Don't know what that means.

CPU if climbing again... Grr. Errors are popping up again.

Its too bad I don't drink. I need one.
 
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