Why no H3 for me?
- Thread starter satinsticksguy
- Start date
- Latest activity Latest activity:
- Replies 141
- Views 12K
I was asking if you have Seattle locals, it appears you do.
Do you have international programming?
Yes, Seattle locals. I don't have any International programming. When I test my satellite reception online with the Hopper 2 GUI it shows 110, 119 and 129 all coming in with signal strengths low to mid 50s.
Something that was mentioned also about low beam zip codes.
Some retailers and installers are using a 1000.2 in some of these areas even though they were supposed to install 2 dishes.
Well I admit I'm clueless. Shouldn't be any reason for them not to allow this.
Gotta wonder what's going on at dish. Seems many dma's are tagged low beam when they're not. Hopefully it's a computer glitch that can be fixed. Otherwise they're gonna lose out on a lot of upgrades ticking many off in the process.
Not to mention how this is going to look for them when it makes to the technology news sources
1 last thing and calling it a night. WynsWrld98 & dustinw82 try reaching out to a local retailer and see if they are able to do upgrades in your area.
I'm not a fan of my local retailers. But may be the only option. Honestly, if this takes longer than a few weeks, I'll just leave Dish. I don't want to. I've been with them for 15+ years, but this is really aggravating. I haven't been this ticked since the whole AMC dispute.
I think there are really two problems - customers who are actually in one of those zip codes, and I'm guessing they may really be out of luck. Then there are customers like me who had some data in the system saying we needed multiple or larger dishes but that isn't actually the case. In my situation I talked to 5 different people at Dish, even retention saying get me a Hopper 3 now or I'll cancel and call DirecTV, and they could not figure out how to fix their system.
Eventually this is what they did:
Aaron
Eventually this is what they did:
- Scheduled a tech visit for a dish relocate (told me they would charge $50 for it) and put notes on the work order to make sure to bring the Hopper 3 (was probably on the truck anyway)
- Once the tech got here, he looked up at my dish, said that's stupid, and proceeded with my install. From listening to him on the phone what he did was mark the "relocate" work order done and call in a new work order for the upgrade, which went right through.
- Install completed with no issues
- Just now I chatted with Dish support and asked them to credit me for the $50 fee and they did immediately. I didn't pay anything for the upgrade.
Aaron
My story is very similar, talked to multiple CSRs and DIRTs told it isn't possible, finally a DIRT setup an appointment for a site evaluation, the tech showed up today, determined a Hopper 3 install will work fine at my location (he said I have to call Dish to setup a separate appointment for the Hopper 3 install), I thought everything finally would be done, the CSR I contacted even saw the tech comments saying I'm eligible for a Hopper 3, but they get to the end of getting everything setup for the work order then it won't let them complete it saying I'm ineligible for a Hopper 3, I told the CSR I know, I've been through this multiple times and the tech who just visited cleared me for a Hopper 3 and the CSR said there is nothing they can do, even after going offline to talk to a supervisor, I said so your computer system knows more than a tech who was just at my property and CSR wouldn't budge UNBELIEVABLE!!!!, so I asked to speak to the supervisor. Based on how this whole thing has unfolded I give Dish customer service about a D- and strongly was considering dumping them and going to DirecTv based on all of this hassle. Your computer system knows more than a tech who was just at my property who I had to pull teeth to get approved to send out? Just unbelievable stupidity. Here's an example of some of the conversation with the original CSR and the supervisor:
By the way I gave the supervisor the tech's name and cell phone number pleading to call him but he refused to call him. Forget logic.
Is this really a money issue for Dish? Apparantly, providing an additional reflector becomes relatively expensive for Dish. This was the case over a decade ago when a lot of the smaller LIL's were put on to wing sats, and UNDER THE LAW, any subscriber who requested their additional locals were to be provied with all means and labor at NO CHARGE to subscriber so they had access to all the LIL's on Dish. This was costing Dish money, so CSR's were told to say "NO" to any sub who requested it or tell the sub they had to pay. As I was told one CSR stated in her refusal " . . . this is costing us so much money . . ." The FCC finally got word of this by complaints and, essentially ordered Dish to act according to law and provide those addtional LIL's or else. Then, as if by magic, the heavand opended up, and all those subs who were told it could not be done, or they had to pay, were provided wing reflectors, the LNBF for them, and labor raining from the sky.
I'm really suspecious at this point. is "low beam" and excuse. It seems from what I've perused so far, that "low beam" was not the issue for some, but just too many "sats" or "LNBF's", used on current set-up, that would seem to be fixed by providing a wing reflector, and CSR's--not knowing much of anything--just look at the screen on the system that says, "NOT SUPPORTED" as a big excuse for Dish NOT to incure the additional cost of wing reflectors and they LNBF to go with it. Yes, those reflectors and LNBF's are faily cheap to Dish, but if they start adding them at a fair number, it might upset Charlie's spredsheet (start costing too much money for his liking) and now the word is NO for any set-ups beyond single reflector ones. Perhaps the NO game has spread to DIRT, as well.
Sorry, I smell MONEY at the heart of this, and that is understandable, but from what was posted on this forum about how Dish does not want customers to leave and they really wanted to enhance the Dish exerience with H3's for current customers, as well, even, it was infered, willing to bear addtional costs to make certainl everybody got the H3 who wanted one.
Yours truly could be very wrong, but I see a pattern NO unless one can magically get it through DIRT--as has happened, but seems to less the case now--or just given up.
It would be nice to hear from someone at Dish, from one of the officers, to give us the complete, straithgt answer to this. Without the Chats or Tech Forums, we are often left to guessing.
I'm really suspecious at this point. is "low beam" and excuse. It seems from what I've perused so far, that "low beam" was not the issue for some, but just too many "sats" or "LNBF's", used on current set-up, that would seem to be fixed by providing a wing reflector, and CSR's--not knowing much of anything--just look at the screen on the system that says, "NOT SUPPORTED" as a big excuse for Dish NOT to incure the additional cost of wing reflectors and they LNBF to go with it. Yes, those reflectors and LNBF's are faily cheap to Dish, but if they start adding them at a fair number, it might upset Charlie's spredsheet (start costing too much money for his liking) and now the word is NO for any set-ups beyond single reflector ones. Perhaps the NO game has spread to DIRT, as well.
Sorry, I smell MONEY at the heart of this, and that is understandable, but from what was posted on this forum about how Dish does not want customers to leave and they really wanted to enhance the Dish exerience with H3's for current customers, as well, even, it was infered, willing to bear addtional costs to make certainl everybody got the H3 who wanted one.
Yours truly could be very wrong, but I see a pattern NO unless one can magically get it through DIRT--as has happened, but seems to less the case now--or just given up.
It would be nice to hear from someone at Dish, from one of the officers, to give us the complete, straithgt answer to this. Without the Chats or Tech Forums, we are often left to guessing.
