I am stuck with Charter in Eastern CT, and quite frankly they are overpriced and hard to deal with. I only wish that cable companies did not have a monopoly with respect to local areas.
They could band together to keep Dish & Direct to keep from merging, but still I can't call up and order Cox, Comcast, Time/Warner or any other cable company I may want.
And that really sucks. My only hope is that someone buys Charter..............................
I live in eastern CT too. The service has improved. Few internet outages, the picture is pretty good (though HD is very compressed). The customer service is meh and I don't think they even have their own techs come out this way......ever.