I just wrote a reply to a post in the pub about this type of stuff concerning Charter, in Easley SC here so I am sure you get the same crap as I do seeing you are in the same area. In the pub I wrote how many calls/trips to the simpsonville office/services fees, etc. that I had accumulated. I hate them. I just hate them.
Well, down here in Anderson, it only took 16 months for them to show up and here's how the conversation went.
Me: Hi, I’m really happy to see you guys. I have been trying to get you out for a long time.
Charter: Were glad to be here. We take pride in our service.
Me: (under my tongue, 16 months of it) so what's the verdict? Can I get my Cable and high speed internet? (Only really want 10meg Cable)
Charter: Well I installed this system three years ago. I just need to make sure everything’s ok before I energize it.
Me: Cool, yeah we have been waiting for a long time for this.
30 minutes later.
Me: How's it going? Can I get you anything? Water? Beer?
Charter: Laughs, well it's not looking good.
Me: Why?
Charter: All the lines are cut.
Me: How's that? They should be buried pretty deep.
Charter: Well whomever installed this didn't bury the cable to deep so they got cut when the put the driveways in.
Me: (under tongue, he said he installed it but they usually hire that out, hmmm)
Charter: I'll do my best but I'm out here on my own time trying to help you all out.
Me: (under my tongue, yeah right, out here working for free out of the goodness of your own heart and charter just let you use their trucks without any liability issues.)
Charter: Well, I don't think charter is going to spend the money to fix this. You will need to petition St. Louis to get them to do it.
Me: But the breaks are only 12 inches under the soil and not under the driveways. Why not just splice the line.
Charter: well we need to go somewhere else. Maybe we can get back in a couple of months.
Me: (under my tongue, Freaking lazy bastards #$%^N %&**^&(%^*&(%*($$&*$(*&(*&^)#$@#%^$#%@#$^@#^&)