Many people, right or wrong, look at Dish's main page and only see
190+ channels = $54.99/mo
240+ channels = $64.99/mo
and so on. Of course, many people get up in arms 12 or 24 months later when their price increases and they have no idea why...
That said, many cablecos are worse. I remember when Time Warner had an add'l fee for your remote control ! They also had a fee for the "guide" !
All that is very true.
Very much user error as well.