this is madness....
Hey guys... Im new to this site.. not new to the community though.
I decided to give this VOOM thing a try... so far, its been a NIGHTMARE. They have this GREAT Customer Support gimmick when you call them on the phone. These people are the most pleasant, happy souls you will ever encounter. Problem is... they contract some of the WORSE installation companies in town.
I live in Brooklyn, NY...
I ordered VOOM about a week ago. My installation was scheduled for Today (Mar 23rd between 8 & 12) at about 11:57am I receive a call from a guy with a Caribbean accent asking If I had ordered DIRECTV??!?!? I said to him.. "no, I ordered VOOM"... he says... "its the same thing"
So being the Home Theater guru that I believe myself to be, I was already offended. I mean, how could he say its the "same thing"? Anyway... I go downstairs to greet the 2 installers. 1 one of them... by the name of Maurice seemed to have BLOODSHOT eyes... like he either was hung over... or got an early start on some booz this morning. The other just stared... he was somewhat of the apprentice. So they come up to my place, look out a few windows and out of nowhere the guy Maurice says to me... "we gonna have to reschedule because the DISH will not clear the building nexy door"...
I thought he was pulling my leg... maybe joking trying to lighten the mood... until he started heading for the door. I interrupted, "what do you mean you cant clear the building?" He got annoyed and didnt wanna have to explain it to me... but I demanded to know more than just what he was willing to tell me to get out of the job. So went on with this story about how the adjacent building is too tall and the dish will not be able to see the bird in the sky. I explained to him that I was NO FOOL and that I understood what he was saying... but also that I understood that VOOM's bird was at the same location as DISH's bird.... so theoretically I knew he was pulling my leg....considering the fact that there are 2 Dish Network Dish's mounted on my roof that belong to the people that live downstairs.
...
anyway... that just made him annoyed and he changed the story and said that my OTA Antenna is the one that wouldnt clear the building. Hmmm.... the building is about 3 feet taller than my building...
So anyway... I suspected that this guy just didnt want to do the job and I told him to wait until I contact VOOM or Install Inc b4 he just ups and leaves. He didnt wait... he left me standing there with the phone in my hand.
I apologize for the Rant... but me and My wife took the day off work to have this done. I had my heart set on enjoying some VOOM tonight. I even invited a group of friends over. Anyway, when I contacted VOOM about the mishap they said they needed to contact Install Inc. Now for 30 mins I had to HOLD the phone while they played the blame game back and forth.... now Im sitting here waiting on ANOTHER Installation DATE... and I specifically requested ANOTHER Installation Company. I am thinking about just canceling the whole thing.
If you live in the NYC AREA... stay away from the Installation Company SUREFLY or SUREWAY(one or the other)... they NEVER answer their phone when you call and their techs are Terrible. They dont even know how to speak to a Customer properly.
Thanks for giving me the time.
How can I start a new thread like dish covers where to buy and do they heart signal??
