Today, I am officially a VOOM customer. I look forward to receiving those HD channels not carried by Dish or DirecTV.
My install was done on a standby basis because of the equipment shortage. Someone cancelled so the installer got VOOM's permission to switch their hardware to my account. The installer called about 45 minutes before his appointment time. He arrived right on time and I gave him a tour of my HT system and the existing antennas. He seems reluctant to use my stuff but with a little chit chat, agreed to start with the VOOM receiver first.
All my connections were there in place in the rack so he just had to plug everything in and begin to register the receiver. That took a couple of minutes. He was shocked at the signal strength I had which was 95. He said the average they get is between 70 and 80 all over town. His boss called and wanted to know what dish I had because they have been having some signal strength issues. He was not surprised when I said it was a 28" long diameter by 26 inch.
Now for the problems. (Are there any installs without problems?) No OTA channels at all. No signal. I took the OTA cable from the VOOM and connected it to my DTC-100 and showd him the signal was good. He called tech support at VOOM. They had to "hit" the receiver 7 times. I believe that is what he said and then after each power plug reboot and finally one of the channels popped up. VOOM tech guy said the rest would shopw up in time. 4 hours later all are showing up.
One oddity I did notice is that VOOM had two digital channels listed that do not exist. They once did. but no longer. Our WTLV stopped sending it's douopoly channel on subchannel 2 in January but it is still in the guide. Al;so, there is no channel found when I try to receive it but why is VOOM saying it's there? Also they are mapping a channel to another number that the station engineer told me he stopped doing in March. So either the station is doing something wrong on their uplink or VOOM is getting some bad info for their guide. My bets are it's the station still uplinking out of date stuff as I know these stations and wouldn't be surprised at no communications between programming depts. and engineering.
Anyway, the VOOM installer left quite happy after completing his 45 minute visit.
He gave me all the antennas in the box so if I cancel I can return everything.
Glad my install experience was simple and easy for us both.
PS- the installer told me that all his DVI installs so far have failed. He was surprised that mine worked.
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