VIP622 keeps rebooting when I change channel that is on antenna

[ouch1234]

Hey Guys... Got a issue with my VIP622 rebooting itself when I switch to a anteena channel, which is programmed into my favorites, and has been for years.. If I unplug it for the 10 secs, Everything works great for awhile.. My antenna channels are showing 95/100% reception strength. Then all of the sudden I switch to a antenna channel it crashes the DVR and goes into reboot.. This seemed to have started during when they were having problems with the 129 . Not for sure if it is the cause of my problems though. It seem like my remote during this time has a major delay too. Like a 3 second delay everytime I push a button (batteries are new) I know my antenna is good , because I use the same antenna for another DVR in the house, and it's working great as I type. Anyone have any suggestions what the problem may be? I contacted dish a couple of times now..All the want me to do is unplug it for 10 secs, which solves the problem for awhile, but will act up again a few hours.

I will add that my other DVR in my office has never done this...

 

[sjvirchow]

Does it only reboot when switching OTA channels?

 

[ouch1234]

Yes.. works fine if I switch on other channels.. I even did a direct connect with the antenna, and does the same thing..so it's not a splitter problem or cable issue with the antenna. I think it's a receiver issue.

 

[boba]

What model # is the office DVR that isn;t having a problem?

 

[ouch1234]

What model # is the office DVR that isn;t having a problem?

It's a Vip612 in the office. I just got off the phone with Dish..They sent me to a advance tech, and he never saw anything like this either he said. They're going to send a tech out tomorrow. I'll still take any advice and we'll see who gets it right.

 

[3HaloODST]

Is it only certain OTA channels or is it any OTA channel? Do all of the channels have 95-100% strength?


Maybe try re-scanning the OTA channels?

 

[ouch1234]

They all don't have that full strength, which they really never did. Some TV antennas from the tv stations are a little further away and point other directions, so I've never had 95%/100% on all the stations...around 75% is the lowest I have. Yes..All the OTA channels are dead and will cause the DVR to reboot. We did the re-scan and does the same thing everytime. It works great for about 5 minutes and then I will lose all reception or it'll reboot the DVR.

 

[ouch1234]

Update: The tech came out and changed everything.. New receiver..New satellite outside..new wiring.. even upgraded me to a 722. I did ask him if all this was free, and he said yes. Dish even waived the $95.00 service call. To the cause of the problem..He said he didn't have a clue and in his ten years has never seen a receiver do this. They even gave me a free upgrade on my package for 24 months for free, and gave me free HD. I know they give it away for free anyways, but I could never get it for free before, because I have some speacial bundle with AT&T still.