Video Break from Joey - Hopper pic OK

[larrykenney]

I'm experiencing an intermittent problem with the signal coming out of my Joey. Most of the time it's fine, but every so often, like earlier tonight, the video keeps pixelating and breaking up. This is on all channels, not just one or two. At the same time, the video is fine on the TV connected to the Hopper.

I've tried resetting the Joey but it doesn't make any difference.

Do any of you have any idea what would be causing this to happen?

Thanks.

Larry
SF

 

[lucky86]

When did it start happening? How frequently is it happening? Does it also affect dvr content? I've seen others reporting similar behavior.

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[Tampa8]

MoCA connection?

 

[Bobby]

Did you try a Hopper reboot?

 

[larrykenney]

To answer questions, the problem first showed up about three or four weeks ago. It's intermittent and sometimes doesn't show up for several days, yet it could happen at any time and last for two or three days in a row. MoCA shows a green, full scale reading. Rebooting the Hopper doesn't make any difference.

Larry

 

[ChadT41]

How far is the cable from the node/hopper?

 

[larrykenney]

Not sure what you mean. Do you mean how long is the coax that runs from the node to the Joey? I'd estimate that it's about 75 feet.

Larry

 

[ChadT41]

And what about from the node to the hopper?

 

[lucky86]

I would have DIRT submit a report for you.

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