You are correct Chip about my system being HD. FWIW I have the HR54 with the 4K setup. From what I have gleaned from this thread and a similar thread, several of us have been told by techs dispatched to our homes that "D" is aware of the problem and apparently they cannot fix it. Equipment has been switched out to no avail and that this problem is relatively new or at least non existent a couple of years ago. So now the question. Does anybody know anybody that knows somebody higher up the food chain that can shed some light on this issue?
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this issue is extremely frustrating I know. I'm seeing it from every angle. I have to watch tv with this crap happening and im a technician and every time a customer calls back it comes out of our pockets. despite this, the cust. serv. reps are either telling customers there is no problem or being told (3 customers have told me this in the past 2 days) that the problem was fixed November 1st. I mean, the balls on these people. it's all a lie. smh
I live in NYC. I have an H23-600. I've had this problem for months. It started on HBO only, but has now spread to several other stations. It's still a more constant problem on HBO, and sporadic elsewhere. It's not bad enough that I've ever formally complained about it, but it is annoying. I'm actually glad so many others seem to have the problem around the country. It shows it's a widespread problem throughout DirecTV, and hopefully one they'll be able to solve eventually.
I've had various receivers/dvrs/Genies since I first got hd, in about 2004 IIRC. I've never had a reoccurring problem like you guys are describing. An occasional glitch yes, but nothing on going. I suspect it's something in your setup.
There are way too many people for it to be our set ups. It just can't be.
There can be causes outside of the Directv equipment like bad grounds, outside interference, etc.
On this many accounts? At the same time? After rebuilds and equipment replacements? I don't think so.
It's now November 21 and because of a discounted first year I am now nearing the end of that year and a substantial price increase. I am not going to go gently into the night on this issue. I feel that I am paying for unexpected bad service. First call will be to the Costco number I was provided at point of sale, then to AT&T, then to DirecTV, then to the BBB. If necessary I will pay the $240 for early cancellation, but it will not be a quiet exit.
I spoke to tech and they are sending someone else (they were out a few months ago for this same problem) out on Saturday the 25th. I have recordings marked to show him the problem. The tech on the phone told me that the problem has already been fixed. I experienced the problem shortly after we hung up. Can anybody else share their experience? I'll use it as ammunition to share with the rep.
There are plenty who have shared their experiences. There are other techs on the threads who can't get it through the heads of AT&T that it's on their end. Maybe one of them can get on here and message with your tech and the two of them can accomplish nothing with AT&T together!
I will most certainly show this thread to the Tech on Saturday and point out to him the previous contributing techs ID number in hopes that he might contact him. I especially mentioned my service call here on this thread because the tech Dept person I spoke to stated that she was told that the problem had been fixed. Either she is shinning me or she is getting shined.
Hi Directv Tech - Don't waste yours and Andrew Sullivan's time ripping out his system when we all know it's not his system! He probably doesn't want to set up his guide customization, series timers, and lose all current recordings on his DVR for absolutely no reason. Please please please get somewhere beyond the first line of customer service and really talk to someone in the engineering and technical department who knows what they're talking about and understands what you're saying.
While we're in this fantasy land of non-existent Directv/AT&T customer service, please ask them to add the on-demand + shortcut next to the channel logo (on the new interface) on the guide for Oxygen 251 , FXM 258, Discovery Family 294, El Rey 341, AHC 287, Universal Kids 295, and DNS/LIL CW 394/xx. This REALLY bothers me. I know you can just go channel + 1000. But to me, the + tells you there is on-demand, so if there is no +, I wouldn't know to do that. I would have to stumble upon the programming by chance in channel 1000 or a search.
Still in this fantasy land where stuff gets addressed... the new interface. So few things are better. So many things are more annoying. Some features lost. Recordings are only "all channels" for new series going forward. Guide has a gray background, which doesn't have as good contrast as the old black. The font is not as bold either so you can't read it from nearly as far away.
Back to reality... The little blips that happen need to go away. It's embarrassing. I have family coming in tomorrow for Thankgsgiving. I do hope they don't see it, I almost hope it snows so I can blame it on that.
While we're in this fantasy land of non-existent Directv/AT&T customer service, please ask them to add the on-demand + shortcut next to the channel logo (on the new interface) on the guide for Oxygen 251 , FXM 258, Discovery Family 294, El Rey 341, AHC 287, Universal Kids 295, and DNS/LIL CW 394/xx. This REALLY bothers me. I know you can just go channel + 1000. But to me, the + tells you there is on-demand, so if there is no +, I wouldn't know to do that. I would have to stumble upon the programming by chance in channel 1000 or a search.
Still in this fantasy land where stuff gets addressed... the new interface. So few things are better. So many things are more annoying. Some features lost. Recordings are only "all channels" for new series going forward. Guide has a gray background, which doesn't have as good contrast as the old black. The font is not as bold either so you can't read it from nearly as far away.
Back to reality... The little blips that happen need to go away. It's embarrassing. I have family coming in tomorrow for Thankgsgiving. I do hope they don't see it, I almost hope it snows so I can blame it on that.
The tech was here bright and early in his ATT truck. He didn't even want to see an example of the pixilation. Said it wasn't necessary. He proceeded to change every single wire but no equipment. He said that might help but would not totally fix the problem. He gave me his supervisors email address if the problem continued. An hour later it did and I advised the supervisor. He promptly responded and told me the problem was everywhere including his house and that they working on the problem but there is no fix in the immediate future. Ta
Da.
Da.
I'm in the pool of people who don't seem to have any issues, except maybe an occasional blip here or there. I live out in the suburbs, not around any transmission equipment - except for the police dispatcher, which is about a few miles away. No cell towers in direct view.
Just out of curiousity.. For those that have problems, how many live close to cell towers or other transmission equipment?
Just out of curiousity.. For those that have problems, how many live close to cell towers or other transmission equipment?
Not close. The closest cell tower is technically in my town, but on the other side. It is about 3 miles away, straight-line. Any other transmission equipment would be similar distance and would be police/EMT stuff. It's very rural but not wooded; there is roughly half a mile of field southwest of my dish.
Just got off the phone with Retention. Advised them of the tech visit regarding the pixilation issue and that I was told it is wide spread and no fix in the near future. I am exactly one year into my two year commitment and they are allowing me to cancel with no penalty. They No longer send out a box. I was told to Take receiver and remote to local UPS office and they will scan it into Art's system and that's it. I have 3 weeks to do this
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