I just got off the phone with Retention and recieved a great deal. I wanted to upgrade one of my two HR 10-250's (owned not leased) for a HR20. The woman at Retention checked my account, and current upgrade offers, and said I was entitled to two free upgrades for my HR 10-250's and that since I owned the 10-250's I could keep them. Naturally there will be a 2 year commitment for the two HR20's I'm leasing from them. A tech will be at my house of the 11th with the HR20's. I suggested since I already have one HR20 and the correct dish and multiswitch they could save some money by just shipping the DVR's to me, but she said the DVR's had to be delivered by a tech to make sure they were properly installed. I can live with that.