This Location is Not Authorized

[MVPinBoynton]

I have had to unplug and reset my Genie Mini for the last two days due to a "This Location is Not Authorized" message when I turn it on. Is this something I need to contact DTV about?

 

[gbertler]

Make sure the client is still authorized to the Genie. Go in the Genie menu and "add location". You should be asked a 4 digit pin. Enter this in on the client.

 

[MVPinBoynton]

Since resetting it makes it work, wouldn't that indicate that it is already authorized?

 

[Jimbo]

Since resetting it makes it work, wouldn't that indicate that it is already authorized?

Sounds like the Genie and client LOST its connection with each other.

Glad to see a reboot cured it, let us know if it should happen again.

 

[MVPinBoynton]

We did have a bad thunderstorm yesterday that cut off service for a bit. Perhaps that would cause the connectivity issue. I will keep an eye on it. Thanks for the info.