Im on the phone with Dish Network right now trying to get an explanation and they are acting as if they they dont have a clue as to what I am mad about or the new channels. They are asking for the channel numbers, telling me they have to make sure I have those channels in my package. I keep repeating that I am referring to the 7 viacom HD channels that were supposed to launch on April 1st. The CSR keeps going in circles with me and I have now asked to speak with someone who can actually answer my questions. (I have been on hold for 15 minutes awaiting a supervisior and she keeps coming back on the line asking me to hold for a few more minutes. This B**** is making me ill.
Good luck getting an answer. CRSs won't know why they were not launched, you'll probably need to contact somebody higher up and even then they will not tell you.