Tech is on site - 1000.4 no 72.7

[cditty]

Boomerang, do you have a local retailer you can call and specifically tell them you want someone to come out and do a roof mount?

There are plenty of companies in my area that do so.

 

[the mack]

seems if the installer is afraid of heights he is in the wrong business.

 

[the mack]

I have a clear LOS from several locations on the roof for a 1000.4. One on the house and another on the attached garage. I can read a compass. I can estimate the angle based on the pitch of the roof. I'm not saying I'm 100% certain. I need a tech out here willing to get on the roof and tell me.

in Michigan eastern arc is pretty high in the sky, so if you do a roof mount your trees would have to be real tall or real close to your house to be a issue. western arc should also be do-able if you got some kind of signal on a pole mount.
Where in Michigan are you? Claude's guys at the dish store are based out of Detroit and probably travel pretty far?

 

[boomerang]

in Michigan eastern arc is pretty high in the sky, so if you do a roof mount your trees would have to be real tall or real close to your house to be a issue. western arc should also be do-able if you got some kind of signal on a pole mount.

The existing pole is very tall. 6' easy. The 110/119 had great signal strength for 10 years. But, the trees in its path are getting very tall and are relatively close. Maybe it's a funky LNB, or it wasn't tweaked properly? If a tech can get it to work, I'm fine with it.

Where in Michigan are you? Claude's guys at the dish store are based out of Detroit and probably travel pretty far?

I'm in North Oakland County and I had talked to Claude in the past when I moved to HD. I'm too far from the territory he covers. That was almost two years ago however...

I can site up my roofline at what I feel would be an ideal spot (standing on my deck) and just see the tops of the trees. My roof is a 6/12 which comes out to 26.5°. There should be no problem IMO making a 1000.4 work.

 

[boomerang]

seems if the installer is afraid of heights he is in the wrong business.

I would have to agree. I'm 56 and I'm not comfortable being on the roof anymore so I know where he's coming from. But my work doesn't require me to be up there so.....

 

[boomerang]

Boomerang, do you have a local retailer you can call and specifically tell them you want someone to come out and do a roof mount?

There are plenty of companies in my area that do so.

There is one nearby, I know because I looked the other day after calling Dish. That could be plan B.

I uh, ahem, forgot to check with the "boss" yesterday and we have a family thing going on this afternoon. She's a little miffed that I forgot that she told me about it two weeks ago. No call from the tech yet and I'm thinking of cancelling for today. I was told that I had to cancel within 48 hours but in the same breath was told that since the appt. was the next day they couldn't enforce it. I hate to ruffle feathers but...

 

[boomerang]

A quick update. A very nice young lady tech from Dish called and got here about 3:30. I explained the situation, she searched for a location for the 1000.4 and decided on a roof mount. She assembled the dish, mounted, plumbed, aligned and tweaked it. Ran the correct messenger cable from it to the existing ground block and then grounded it.

Ran a check switch and all was good. She was pleased with the signal levels. All told she was here an hour and twenty minutes including removing the dish from the pole. I was very impressed with her. Only six months on the job. She was formerly in the Navy.

We had to high tail it out of here for a family thing so I have not had an opportunity to watch anything, but I have a high confidence factor in her work.

Thanks once again to everyone that took an interest. It was great hearing of all your advice and suggestions.

Edit: Forgot to say that she mounted the dish to the roof from a step ladder on my deck. She did not have to even set foot on the roof. Seems like that ladder would have worked for the first guy too.

 

[HIFI]

glad to here it has made a turn for the better.keep us informed on how it works out.

 

[stardust3]

Wow So it took a girl to do what a guy should have done. I think the biggest thing that puzzles me is the fact that it sounds like there is a lot of installers that cannot do a basic los check. This is must know basic stuff.

Glad it all worked out for you.:up

 

[MikeD-C05]

DID you "tip" her for her work?

 

[boomerang]

DID you "tip" her for her work?

Well, my wife was home at the time and she's kinda funny when it comes to that stuff.

 

[Dah-Henny]

Well, my wife was home at the time and she's kinda funny when it comes to that stuff.

Yup...nothing like a good old fashioned TIP upside the head!

 

[jwhalerfan]

First of all, you sound like the most annoying customer EVER... leaning over the tech, telling him what to do... let him do his thing.
Although it does sound like the tech was new. Still, there is NOTHING more annoying than a customer getting involved in what the techs do, especially when a problem occurs.
You started this thread saying that the 72 came in on the Sat Buddy at the dish and at the ground block. If that is the case, it was not LOS, obviously.
It could have been resolved with a forced download. Or perhaps something as simple as replacing the signal separator. The line from the 722 to the ground block is checked with a toner. If these things check out, it IS the receiver.
Your biggest mistake was having a Dish employee tech doing the work. Once these techs learn what they're doing, the become sub-contractors and leave the company. Much more profitable for the tech, much more dependable for you.
I don't know what you do for a living, but I'm sure you wouldn't appreciate someone on your back undermining you. I work 7 days a week, over 100 hours installing Dish equipment. If you acted that way with me, you would not have had Dish installed that day. I can't believe you were on this forum while he was installing...

 

[stardust3]

First of all, you sound like the most annoying customer EVER... leaning over the tech, telling him what to do... let him do his thing.
Although it does sound like the tech was new. Still, there is NOTHING more annoying than a customer getting involved in what the techs do, especially when a problem occurs.
You started this thread saying that the 72 came in on the Sat Buddy at the dish and at the ground block. If that is the case, it was not LOS, obviously.
It could have been resolved with a forced download. Or perhaps something as simple as replacing the signal separator. The line from the 722 to the ground block is checked with a toner. If these things check out, it IS the receiver.
Your biggest mistake was having a Dish employee tech doing the work. Once these techs learn what they're doing, the become sub-contractors and leave the company. Much more profitable for the tech, much more dependable for you.
I don't know what you do for a living, but I'm sure you wouldn't appreciate someone on your back undermining you. I work 7 days a week, over 100 hours installing Dish equipment. If you acted that way with me, you would not have had Dish installed that day. I can't believe you were on this forum while he was installing...

As annoying as it was to read your post I can't help but to respond by saying it seriously sounds like you need find a different line of work. The OP came here politely looking to resolve an issue and he did. His post were not offensive or undermining like yours. You are in the customer service business, if you go to a customers home & he wants to watch your every move, that is his right. IMO customers service skills & common sense can't be taught. You sound like you don't have either 2......or maybe working 14+ hrs a day 7 days a week has seriously dithered them. Either way that is no excuse to come here as a newbie and flame another member looking for help. If I were a mod I would have deleted your post in a keystroke and give you 1 warning or you're OUT.

 

[jwhalerfan]

Well, most Techs would agree with me. There is nothing wrong with watching or asking questions, after all it is your home. I respect that 100%... but there is a line. It's the tech's job. If I came to the Burger King you work at and tell you how to clean the bathroom while you're in there, you'd be mad. So calm down and try to understand our side of it.

 

[Dah-Henny]

Stardust IS your side of it.

 

[jwhalerfan]

I'm also a veteran, and on this Memorial Day, I'd like to remind you of our freedom of speech that I volunteered to fight to keep... Kicking someone off a public forum for expressing an opinion is very unAmerican. Sorry if it came off as rude, but I could feel how frustrated that tech must have been. It was probably a nightmare job. And being a busy tech is not an easy job by any means. I'll try to keep my opinions to myself, I guess.

As for your comment about my customer service skills and common sense, you are dead wrong. My customers over the years absolutely love me. I have an incredible work ethic and I spend a lot of time helping people for free. I can honestly say (and have been told repeatedly) that Dish Network is lucky to have me. And the techs that work under me have adopted the same skills.