I looked through all the responses to your problem and maybe I missed it, but after running the check switch did the tech download software to the receiver, or did he just keep trying to figure out why he wasn't picking up all three satellites? Assuming there are no los issues or damaged equipment, you may find that once the software is downloaded a check switch afterwards may reveal the missing satellite.
He did several push button resets and although he never said as much he alluded that the receiver might receive a download by doing that. After he left that first evening, he said that the receiver may receive an update, usually within an hour after he had the work order closed. I ran a check switch early the second morning with the same results.
But really, his original 1000.4 install on my existing pole had LOS issues. He was fooling both of us by saying it wasn't so. If you look at that first screen dump I have in post 18, the LOS is flanked on one side by trees. On the ground, it was as obvious as it could be that there were limbs in the way. He insisted that the LOS was above the trees but the trees are within 30 ft. of the dish and tall. There was no way that setup was going to work.
The next day in desperation he throws a 1000.2 on that pole. He aligns it in a very light rain. He comes inside and right off tells me I will have problems with that setup. I already knew that because 129 is too low on the horizon where I'm at and there are trees in the way. This was proved out by really low transponder numbers and the rain yesterday evening caused my signal to drop off entirely. When he leaves he shows me where I should cement in a 4x4 post so he can mount a dish to it.
I have done my best to not berate this guy here. We're all human and have our weaknesses. His is heights. He got out of his van the first day and more or less stated that. He reiterated it plainly numerous times that day and the next. I need a tech out here that is willing to get up on the roof of my single story home. Hopefully that will be this afternoon.
I have a clear LOS from several locations on the roof for a 1000.4. One on the house and another on the attached garage. I can read a compass. I can estimate the angle based on the pitch of the roof. I'm not saying I'm 100% certain. I need a tech out here willing to get on the roof and tell me.
If it can't be done, then I'm back to the setup I had. 110/119 on the pole and a 61.5 wing on the roof (on the fascia actually, but that won't support a 1000.4). In that case it will be a damned shame because of the waste of time and money.
Was the roof where your 61.5 dish used to be?
