I called on 2/11. The customer service rep (for existing customers) AND her supervisor never heard of the issue.
I managed to get transferred to tech support--they knew the issue. I was on the phone almost an hour. The bottom line--although they were hoping that a promo would be issued "soon", right now it would cost me $95.
OK, I am 9 year customer with Dish. I have every movie and HD package, the superstations, the regional sports channels, my locals, the Center Ice package, and I even subscribe to the monthly print program guide. And I'm supposed to pay THEM $95 to unscrew-up their lame satellite set-up?!?!
Riiiiiight....
I told them I would call back Sunday. If they can't come up with a promo by then, they can come and get their GD equipment and I will be signing up with U-Verse. I left cable 9 years ago over such sh***y treatment; I'll have no problem leaving Dish now.
Maybe you should try the online chat?
There have been many posts here of online chats that were very successful and some of those upgrades didn't cost anything.