Roku 3 audio deep or high pitched

[avg1joe]

The audio on my roku3 sometimes is deeper or higher pitched than it should be. Unplugging it to restart it usually works but doing that is a pain in the butt.

 

[. Raine]

Do you have it connected by Wi Fi, or wired? Mine didn't work very well connected via wireless but hard wired it's fine. Especially if you have a lot of other traffic on your network then wired might be better, if you have it hooked up via wireless now.

In the settings tab on the Roku 3 there's two choices for audio, stereo and surround sound, maybe try changing that. Mine's set to stereo. there's also a setting for sound effects volume in there, I changed that cause on ours the sound effects were too loud! I have that set on medium.

 

[avg1joe]

It is wifi. Using a cable isn't practical the way our house is laid out.

 

[. Raine]

If you have a cable, maybe try hooking it up temporarily with that and see if it straightens out. If it does go away, then you'd know. If it doesn't...probably something else.

 

[concord]

Is it connected directly to your TV or going thru an A/V receiver to the TV?

If connecting directly to a TV, set Roku Stereo. An A/V receiver should be able to do both Stereo and Surround. I would try connecting it to another TV and see if it still does it...

Try a different brand HDMI cable.

 

[avg1joe]

Thank you for all the advice. It hasn't acted up since I the first post.

 

[Dan in VA]

Known issue on the Roku forums. I contacted Roku about it and they only said to delete and add the channel back.

 

[avg1joe]

Every now and then this issue still pops up. I'm skeptical that deleting and reinstalling a channel would solve the problem because if it is happening on Netflix it is also happening on Plex and vice versa until I unplug the unit and reboot it.

 

[Dan in VA]

I let them know others had the same issue and here is how they replied:



* Please press the following key sequence on your Roku remote. This will pop a bit rate screen on the TV
Home button (house symbol which is on the top) - 5 times
Rewind button (<< which is left side to the play button) - 3 times
Forward button (>> which is right side to the play button) - 2 times
* Once you get the bit rate screen, use the Remote to Select 3.5 Mbps and press OK
* Press the home button on your Roku remote and check for the presence of issue

 

[avg1joe]

Thanks Dan. I'll give that a try.

 

[Dan in VA]

Problem still exists and is now on the Amazon app as well.