I just got my Sathawk PVR800 today. After reading all the reviews from you folks, I have to say I was excited...Imagine my surprise when I opened the box to find the receiver had been damaged in shipping. The outside shipping box showed very little damage, not enough to be concerned, so I signed off on it. The inside box, which just barely fit into the shipping container had NO packing around it, just a little bit of paper on top. A slightly bigger box with some real packing material would have prevented this. The AC adapter was NOT included. Talk about a disappointment. The compartment door is broken off, and I hear loose parts inside, other than that, it looks like a decent fta box...so... it's a no-go for time being anyway, maybe Sadoun will be of some help