I wonder what happens if you want to upgrade to another package. Would you pay just the price difference or is it only free if you stick with AT60? I can already hear the 20 or more different stories that will come out of CSRs...
"Only if you stick with AT60."
"It's the price difference only."
"It's the price difference plus a $5 access fee."
"It's the price difference but you have to pay the $5 downgrade fee." Customer: "But I'm not downgrading."
"Let me check with my supervisor."
"Your town did
what?"
"It's my first day. I have no idea what I'm doing."
"It's my last day. I have no idea what I'm doing."
"(Something you can't understand from the overseas CSR)"
"It requires a 10-year commitment."
"You don't have the right equipment to upgrade."
"Sorry, you can't upgrade. Would you like to appear on the next Charlie Chat instead?"
"I don't think New York City changed it's name...but let me check with my supervisor."
"You can't upgrade until we switch to MPEG4." Customer: "And when is that?" (click)
"Sir, you didn't have to change YOUR name. Just the town's name."
"You can upgrade only after we release NBR for the 50x series." Customer: "And when is that?" (click)
"You want to give up your distant locals forever? No? Oops. Too late."
"It's only for newborn residents."
"Mr. Greczkowski, you do understand there is a $10 downgrade should you wish to drop your adult programming in the future?"
"You want to upgrade to AT120? I don't think we have a package by that name."
"Your TV sucks? Well, then, you've called the right place! Oh, you already have DISH and it still sucks?"
"Hello? Hello? Hello?"
"You want to upgrade and your TV keeps changing the channel on its own? You should email your question during our next Technical Forum. Viewers love remote questions."
"You expect me to believe that your town renamed itself to get free programming?"
"You want to upgrade? Ummm, have you tried a hard reboot?"
"Thank you for calling DirecTV."