About a month ago my system which has worked fine for years began having issues with locals dropping in and out. It got worse over the next couple weeks and whenever there was any sort of heavy cloud cover got really bad.
I checked for trees and there was one branch way out there that just might have been in the way but it didn't really look to be dead center on the feed. I finally chopped it off and nothing changed. I checked the signal strength and it showed nothing. Somehow it worked most of the time with zero signal. It also shows it was picking up wrong satellite?????.
Eventually I call tech support and the guy give me really nothing. He did casually mention that they had "been moving things around up there lately". He wanted the error codes which I didn't have since it wasn't acting up at the moment and wasn't much interested in the fact that I was showing zero signal and hitting the wrong satellite. So I get pissed and call right back again after hanging up. What I had done in the mean time is climb up on the roof and check the settings. I found my elevation to be around 28-29 degrees instead of the recommended (on setup screen) 23. It was also off on the skew being around 93 when it was supposed to be 105 (or the other way around).
So I call back and the auto answer tells me it sees I had just called and was the problem still the same one and such and I say yes. Then I get a girl who seemed to know what she was doing . She says something about adding some channels and it might help. Of course I tell her about the alignment situation and no signal as well. She said that they were going to send someone out to do a site survey and that it wouldn't require me to be there at the time and that was about it. We did the sat setup and it says the usual sat 110 / 119 which shows zip reception. Then she tells me I am supposed to be on 77 and it does show a signal.
Ok, so what gives? Somebody moved something somewhere for sure and it wasn't me. Any explanations out there? Did they reposition a couple satellites or what? What does this "site survey entail".
Ok so what am I looking at here?
I checked for trees and there was one branch way out there that just might have been in the way but it didn't really look to be dead center on the feed. I finally chopped it off and nothing changed. I checked the signal strength and it showed nothing. Somehow it worked most of the time with zero signal. It also shows it was picking up wrong satellite?????.
Eventually I call tech support and the guy give me really nothing. He did casually mention that they had "been moving things around up there lately". He wanted the error codes which I didn't have since it wasn't acting up at the moment and wasn't much interested in the fact that I was showing zero signal and hitting the wrong satellite. So I get pissed and call right back again after hanging up. What I had done in the mean time is climb up on the roof and check the settings. I found my elevation to be around 28-29 degrees instead of the recommended (on setup screen) 23. It was also off on the skew being around 93 when it was supposed to be 105 (or the other way around).
So I call back and the auto answer tells me it sees I had just called and was the problem still the same one and such and I say yes. Then I get a girl who seemed to know what she was doing . She says something about adding some channels and it might help. Of course I tell her about the alignment situation and no signal as well. She said that they were going to send someone out to do a site survey and that it wouldn't require me to be there at the time and that was about it. We did the sat setup and it says the usual sat 110 / 119 which shows zip reception. Then she tells me I am supposed to be on 77 and it does show a signal.
Ok, so what gives? Somebody moved something somewhere for sure and it wasn't me. Any explanations out there? Did they reposition a couple satellites or what? What does this "site survey entail".
Ok so what am I looking at here?
