While not exactly directly on topic, but still the same idea:
Reasons I jumped ship from Direct to Dish:
1) After being a customer of Dtv for over 10 years, I wanted new equipment and HD. (this was 2 months ago). They offered me $5 off my bill for 3 months, no HD for life (I would have to pay after a year), and the equipment was incompatible with my home setup (I have a coax setup to some non HD tv's, Direct did not have coax connections (I know, I could get stuff to make it work, my point is why?)
2) I had the most expensive package (sans HD) for 10 years, but yet they never let me know about upgrades. I had a single LNB for all that time (and installed by me, my own equipment). Only when their channel detail of what, when, where wasn't working did they finally get in touch and "offer" new equipment (that wasn't acceptable to me).
3) The treatment by them when I wanted to upgrade was a clear pitch to make much money for them, no interest in a loyal customer.
4) In fairness, the service was adequate and no complaints until I wanted to upgrade.
5) My bill went down about $50 a month (of course, it is due to incentives) with MORE movie channels plus HD. I am not a heavy sport fanatic, so I didn't care about not having their expensive "payforview" football/basketball/stuff.
6) Love Epix.
7) Love Dish Earth. Many people think its a novelty, I am always in awe that we can look at ourselves from space.
8) New equipment for "free" including DVD!
9) Minor hassles did occur in trying to find 129, but the installer did an outstanding job.
10) Superior video quality in even my non HD tv.
11) like the "on demand" feature (even if it is on the receiver hard drive)
12) like the expansion (haven't done it yet) up to 1 TB for the DVD hard drive.
13) Minor boo boo fixed quickly by respectful customer care (at least my limited experience), no pressure sales.
14) Nice benefit of a few free pay for views via coupons (never got it this simple with the other place, had to buy and then later hope to redeem stuff)
15) Seems to me to have more pay for view movies.
16) IMHO, a better web site that actually is useful and not just promoting stuff. I do wish they had an "app" for my phone, however, like dtv did have.
17) Did I say price? The savings paid for my new HDTV over 2 years, plus I got new equipment!
Well, since I now have said how wonderful they are, I guess I shouldn't be surprised if my system crashed now!