My 2H/3J install went great, if that makes you feel any better.
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It sure does. It seems like these Michigan installers are on top of their game.
Post Your Dish Hopper Install Experience: Did You Survive?
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It sure does. It seems like these Michigan installers are on top of their game.
king3pj said:
This was my techs 2nd or 3rd Hopper install.
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My techs first, which he admitted he will have to learn patience he says he had things all timed out with other installs, 722 etc, now he says he really cant time out his jobs (yet) I will save my next post for summary 
1) How many Hopper/Joeys were installed?
1H2J
2) Were you able to get the best promotional price for the Hopper system?
Yes
3) Who did the install/upgrade? Dish Network Tech, Retailer, or Third Party Contractor
Contractor
4) How long did the install take? hours? days?
4 hours but had to wait from sunday to wednseday for replacement jpoeys do to his improper install of joeys. replacements had to come from Dish in Colorado.
5) What was the overall install experience?
Except for the joey problem great.
6) What problems did you have during the install?
See above
7) After the install: What immediate problems did the tech leave you with that need to be fixed right away by Dish?
No operation on joeys
8) After the install: What problems will you'll fix on your own or waiting for Dish to push a software fix?
1) How many Hopper/Joeys were installed?
2) Were you able to get the best promotional price for the Hopper system?
3) Who did the install/upgrade? Dish Network Tech, Retailer, or Third Party Contractor
4) How long did the install take? hours? days?
5) What was the overall install experience?
6) What problems did you have during the install?
7) After the install: What immediate problems did the tech leave you with that need to be fixed right away by Dish?
8) After the install: What problems will you'll fix on your own or waiting for Dish to push a software fix?
9) Anything else?
I wound up installing and setting up the joeys myself since installer didn't come back as he said he would. He did help me by phone in setting them up instead.
9) Anything else?
DLNA works intermittenly. Last time it failed I rebooted the hopper and it worked again.
1H2J
2) Were you able to get the best promotional price for the Hopper system?
Yes
3) Who did the install/upgrade? Dish Network Tech, Retailer, or Third Party Contractor
Contractor
4) How long did the install take? hours? days?
4 hours but had to wait from sunday to wednseday for replacement jpoeys do to his improper install of joeys. replacements had to come from Dish in Colorado.
5) What was the overall install experience?
Except for the joey problem great.
6) What problems did you have during the install?
See above
7) After the install: What immediate problems did the tech leave you with that need to be fixed right away by Dish?
No operation on joeys
8) After the install: What problems will you'll fix on your own or waiting for Dish to push a software fix?
1) How many Hopper/Joeys were installed?
2) Were you able to get the best promotional price for the Hopper system?
3) Who did the install/upgrade? Dish Network Tech, Retailer, or Third Party Contractor
4) How long did the install take? hours? days?
5) What was the overall install experience?
6) What problems did you have during the install?
7) After the install: What immediate problems did the tech leave you with that need to be fixed right away by Dish?
8) After the install: What problems will you'll fix on your own or waiting for Dish to push a software fix?
9) Anything else?
I wound up installing and setting up the joeys myself since installer didn't come back as he said he would. He did help me by phone in setting them up instead.
9) Anything else?
DLNA works intermittenly. Last time it failed I rebooted the hopper and it worked again.
No problems system rocks, love the UI and speed, new basic hd channels and on demand downloading, HD downloads in seconds waited forever with Direct for HD downloads
Tech was a real good guy. Nice clean set up. It was his first install with Hopper, and as i mentioned above his big thing now is him having to adapt to jobs taking a bit longer as he has jobs done to a timed science with other recievers.
When he first came in he wanted to make sure I knew what my set up was with two hoppers and one joey. He wanted to make sure i knew they would not see each other yet. I reviewed with him why I went with two hoppers/one Joey he agreed that was they way to go for tuners and future intergration
While I let him do his work we had small talk about satelite guys web site, he knew about it.He could tell I knew my info!
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isaacmorseMI said:
Edit: The EHD transfer worked fine after Mary sent a hit. Thanks Mary!
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My installer just got here. He is a subcontractor. He is giving me a little bit of a hard time for wanting to stay on EA. I am a mover. The locals I should get are on both arcs in HD but the ones we usually get are only HD on EA.
He gave in eventually. He seems to know what he is talking about. He says he has done several hopper installs but this is his first dual hopper install. He brought someone with him to help.
He gave in eventually. He seems to know what he is talking about. He says he has done several hopper installs but this is his first dual hopper install. He brought someone with him to help.
Since I have an RV account, I had to go through a local dealer for the Hopper upgrade. The dealer in the McAllen area didn't have Hopper equipment in stock and the initial order didn't get delivered properly, just Joeys, no Hopper. So it the installation started on the 15th and finished on the 24th.
To great credit to the local installer, he hot-staged the Hopper system because this was the first install in the area and his last training was in Denver when the Hopper was still is development. The result was he came, installed the equipment (Hopper and two Joeys), and was done in less than an hour.
It didn't hurt that I had the old receivers removed and the cabling setup for the install in the trailer. The installer was surprised that everything was RG6 solid copper and all the pass-thrus (wallplates) were 3GHz which means he had little to do.
To great credit to the local installer, he hot-staged the Hopper system because this was the first install in the area and his last training was in Denver when the Hopper was still is development. The result was he came, installed the equipment (Hopper and two Joeys), and was done in less than an hour.
It didn't hurt that I had the old receivers removed and the cabling setup for the install in the trailer. The installer was surprised that everything was RG6 solid copper and all the pass-thrus (wallplates) were 3GHz which means he had little to do.
1) How many Hopper/Joeys were installed?
-Two hoppers, three joeys
2) Were you able to get the best promotional price for the Hopper system?
-Yes. I ended up paying $40 for the install, nothing for the system and then received $20/month off my bill, and HBO for $6/6 months.
This was due in part to my 2nd returned 922 (about to be my third after another HDD failure), them messing up my appt, and then setting my appointment day for 8-12, and not having the tech show up until 3:30. (It took them until 11to finish the install)
3) Who did the install/upgrade? Dish Network Tech, Retailer, or Third Party Contractor
-Contractor (Digital Dish). Great guys btw. They were great. I bought them pizza!
3) How long did the install take? hours? days?
Close to 8 hours…Most of it was waiting for the hoppers authorize/download software and start actually working
4) What was the overall install experience?
-Techs were great. Hardware install was terrible. Dish needs to get their act together. Allow initial software DL over broadband already!
6) What problems did you have during the install?
-Software install; guide not working; unable to see joeys, dish network phone techs that had no training on the hardware
7) After the install: What immediate problems did the tech leave you with that need to be fixed right away by Dish?
-NONE
8) After the install: What problems will you'll fix on your own or waiting for Dish to push a software fix?
-NONE
9) Anything else?
Don't get this system unless you are patient enough for the install! Prior to this I had a 922, 722, and 211.
-Two hoppers, three joeys
2) Were you able to get the best promotional price for the Hopper system?
-Yes. I ended up paying $40 for the install, nothing for the system and then received $20/month off my bill, and HBO for $6/6 months.
This was due in part to my 2nd returned 922 (about to be my third after another HDD failure), them messing up my appt, and then setting my appointment day for 8-12, and not having the tech show up until 3:30. (It took them until 11to finish the install)
3) Who did the install/upgrade? Dish Network Tech, Retailer, or Third Party Contractor
-Contractor (Digital Dish). Great guys btw. They were great. I bought them pizza!
3) How long did the install take? hours? days?
Close to 8 hours…Most of it was waiting for the hoppers authorize/download software and start actually working
4) What was the overall install experience?
-Techs were great. Hardware install was terrible. Dish needs to get their act together. Allow initial software DL over broadband already!
6) What problems did you have during the install?
-Software install; guide not working; unable to see joeys, dish network phone techs that had no training on the hardware
7) After the install: What immediate problems did the tech leave you with that need to be fixed right away by Dish?
-NONE
8) After the install: What problems will you'll fix on your own or waiting for Dish to push a software fix?
-NONE
9) Anything else?
Don't get this system unless you are patient enough for the install! Prior to this I had a 922, 722, and 211.
1) 1 Hopper/2 Joey installed last Sunday
2) Yes...$99 charged to my next bill
3) Contacted DIRT and they set me up with an instalation last Sunday
4) Appt was from 12-5...tech called around 5:15 said he would be there close to 6pm and it could take 3-4 hours to install...Arrived at 5:45pm...Left around 6:35...the wait was for the software to download
5) It went very well..it was the techs 5th hopper install and he knew what he was doing...he did say that the other installers had been having problems and calling him for help...thanks to SAT GUYS he said I knew my stuff and was very knowledgable about the prouduct and that he had an install the day before when a customer didnt even know what he was receiving...told him about SAT GUYS and showed him the website...said he would def take a look around the site
6) No problems
7) Nothing
8) None...besides the bugs that will be worked out
9) Everything went well and enjoying every second of the Hopper experience...also was able to get a Sling Adaptor a few days later and loving that just as much
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They still haven't came inside and started plugging in the hoppers and joeys. Again they seem to be doing a very thorough job and they are very friendly guys but we are past the 3 hour point now and they haven't plugged the first unit in yet. We only had one room that wasn't already wired for a dish receiver so I'm not sure exactly what is taking so long out there.
With the slow software downloads still to come it sounds like there is almost no chance we will have live tv by the time March Madness starts at 2:20. In the end I would rather have them take longer and do everything right than rush through it and have problems later. I'm just excited to play with the new setup.
Sounds like they are being thorough which is a good thing
It it helps if the recievers are set at factory defaults, my software downloads took about 15-20 minutes, with one of my Hoppers that was the hang up. My tech took about three hours about about half hour or so was him calling and looking into why one hopper was not progressing, that's when he looked into the factory default issuesSo software is downloaded on both hoppers and 1 Joey he was careful to only do one box at a time. He called in to authorize all the boxes as soon as the first hopper was done downloading. This makes me nervous because I thought I remember reading that all boxes needed to have the software downloaded before you could authorize anything. He was surprised that they haven't hit the receivers yet.
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