pay or hookup message

[rod123]

I have a 322 receiver hooked up to a phone line using a plug in remote phone hookup powered by 110 wall socket. We have many storms in SW Florida that cause power failure and I get the message stuck on my receiver that I must hook up phone service or pay 4.99. My tivo of course is hooked up to record programs during the day so everything that is recorded has the message on it destroying all recordings for the day. I called dish customer no service and they basically said it is my problem not theirs, great customer service. I asked to be connected to second level support and they said no They were not going to fix this problem because it is doing what it is supposed to do. Any workarounds or ideas from anyone?

Thanks

 

[SatinKzo]

Well, it is technically your problem. I am not sure if you are asking for a way to disable the phone line connection check or what.

There is no problem and the CSR is right, it is doing what it's suppossed to do. You need to connect the receiver to a reliable phone connection or pay the fee. While I don't necessarily agree with dish on some of their fees, you agreed to their terms when you got the service/receiver.
I know every house is different and I am not saying it is easy for you to run a line to the receiver. Heck I even think the phone connection to every receiver is asking alot these days when many people are dropping landlines for cells, the penetration of broadband etc. While there are promises for future receivers to eliminate the need for phone lines to every receiver, it is not here yet, so this is the nature of the beast so to speak.

 

[Van]

Your using an after market product to achieve a purpose wich is to make a magical phone connection appear behind your tv. Items that are not included with or sold by dishnetwork that are used with dishnetwork equipment are not covered by technical support, however the csr that you talked with was rude and should have transfered you to advanced tech.

Most likely one of your wireless phone modem units has failed due to the power outages you have experienced, it is also possible that if there was a power surge that came back through the slave portion of the modem through the phone line into the receiver it could have damaged the 322. To check this out you can run a phone line jumper to a nearby phone jack and check to see if this message goes away, if it does then you know the receiver is good and you have an issue with your wireless phone modem system.

 

[Larry]

I have a 322 receiver hooked up to a phone line using a plug in remote phone hookup powered by 110 wall socket. We have many storms in SW Florida that cause power failure and I get the message stuck on my receiver that I must hook up phone service or pay 4.99. My tivo of course is hooked up to record programs during the day so everything that is recorded has the message on it destroying all recordings for the day. I called dish customer no service and they basically said it is my problem not theirs, great customer service. I asked to be connected to second level support and they said no They were not going to fix this problem because it is doing what it is supposed to do. Any workarounds or ideas from anyone?

Thanks

We have a few storms and power bumps here, too. I have a small UPS behind the entertainment center to handle critical things (power to SW64, etc.).

 

[Van]

You cant run the wireless phone jacks through surge protectors, it scrambles the phone signal. Likewise you dont want to have them on the same electrical circuit as certain other appliances such as flourescent lighting.

 

[rod123]

Thanks

Thanks for the helpful info. I was not trying to get out of anything except an annoying message programmed into my sat unit. I think annoying programming should have an off switch so if you agree to keep you phone connected and you do not then a charge is ok but please do not dirty up the airways I have purchased with your pain in the butt notices that doesn't do anything except annoy your customers. Yes they can take a hard line and say it is my problem but if they do that too much they will loose customers. I work in customer service and sometimes my customers are out of line but regardless I always treat them with curtsey and respect and then fix their problem.

 

[SimpleSimon]

You cant run the wireless phone jacks through surge protectors, it scrambles the phone signal. Likewise you dont want to have them on the same electrical circuit as certain other appliances such as flourescent lighting.

Depends on the protector. Surge protection is not an issue - but RF filtering IS.

 

[Van]

rod you can make that message go away by two methods, one is the phone line connected, the other is to bite the bullet and pay the fee.

 

[Jared Twomey]

yeah, if you are ok with paying the fee, but don't want the message just call a csr and tell them to add the fee, that will disable the pop up message on the screen