Not a very good deal?

[cah1975]

I've been a loyal Dish Network customer for six years and today I called to inquire about upgrading to HD Essentials with the AT100 Plus package. CSR said I would have to sign a two year commitment AND pay a $100 upgrade/install fee for new dish and receiver with no rebates of any kind. I don't mean to sound like a grouch, but they've never charged me any install fees when I was a new customer or when I moved as long as I signed a commitment. Now (according to CSR) I'm signing a long term commit AND having to pay install fees even though I'm upgrading to a higher level of service! Was this CSR correct in what he told me?

 

[buglemt]

Sign up as a new customer and you'll get what you want without the fees.

 

[billins]

I recently did this - the CSR told me it would be $150 so I told them I would like to cancel my service. I was then transferred to someone else that waived the fees without any problem.

 

[jayn_j]

This is the sort of stuff they will waive for good customers. Retention can do it, as can the executive office.

Easiest is to play CSR roulette a few times. Call back in and see what happens. If that doesn't work, try ceo@dishnetwork.com. That almost always works.

If you say cancel, be ready to do so, because it may be a crapshoot.