I posted on a thread about OTA listings about Fox in San Diego only showing up as "digital service" but I got no responses so I called Dish.
The woman that took the call was nice and pretty well informed but couldn't help me and checked to find that there hadn't been any prior reports about our station.
Now a few days later Dish tech support called me!! A nice woman wanted to walk me through some steps to try and get the listings to show in my guide. She was clear and direct and we tried adding the channel manually and actually used the diagnostic screens to see the results.
The final result was that we couldn't get it fixed BUT she said a boss would actually call the station in San Diego and check into some settings or other on their OTA signal that is not set so Dish can match it to a guide listing.
The Dish folk (at tech support anyway) are doing good work, at least in my experience lately.
The woman that took the call was nice and pretty well informed but couldn't help me and checked to find that there hadn't been any prior reports about our station.
Now a few days later Dish tech support called me!! A nice woman wanted to walk me through some steps to try and get the listings to show in my guide. She was clear and direct and we tried adding the channel manually and actually used the diagnostic screens to see the results.
The final result was that we couldn't get it fixed BUT she said a boss would actually call the station in San Diego and check into some settings or other on their OTA signal that is not set so Dish can match it to a guide listing.
The Dish folk (at tech support anyway) are doing good work, at least in my experience lately.