Newbie question re D* "retention" department

[drameden]

I am new to this forum but hear references to calling the "Retention" department to get unadvertised "deals". I am in a similar situation as other seeking the HR10-250. Longtime D* customer, with HD service, Sunday Ticket, etc and also have separate D*Tivo receiver. Rather than continue with 2 receivers (HD set top box + Tivo) hooked to my HDTV, I would love to replace 2 receivers for 1 receiver and get a HR10-250 at little or no cost. The current advertised deal by D* for customers is $399.

QUESTION: Is there a special phone number for the retention department or just call the regular 800 number and ask for "retention" Do I need to make a credible claim that I am thinking of going cable on them? I think I might still have a month left on my "subcription" from a hardware update last year, but I did buy/own my HD receiver and TIVO. How hard will I have to beg to get the kind of deals you have brokered?

 

[Brewer4]

The current deal is call retention and threaten to cancel Sunday Ticket. But you heard about free HD Tivo offer. Thats it.

1-800-824-9081

 

[scottie_h]

The current deal is call retention and threaten to cancel Sunday Ticket. But you heard about free HD Tivo offer. Thats it.

1-800-824-9081

Depends who you talk to. I just called and asked about the free HD-Tivo, and got it. I never threatened to cancel anything.

 

[Jimbo]

Depends who you talk to. I just called and asked about the free HD-Tivo, and got it. I never threatened to cancel anything.

I asked about it yesterday and they said they had no promo like that going at the time

Jimbo

 

[phoenx34]

Depends who you talk to. I just called and asked about the free HD-Tivo, and got it. I never threatened to cancel anything.

Do you have Sunday ticket? was that a condition to get the free HD Tivo?

 

[slacker9876]

I already have the HR10-250, but I just called retention to see about getting the H20 to access the GameMix channels (functionally). I was given the H20, 5LNB dish installed for 21.00 ... I didn't want to push too hard since I am still riding the 20/mo for 6 months, for the second time on TCP. Renention does work, but I doubt it hurts that this is my 8th season with NFL ST and fourth with NHL CI.

 

[kevin80302]

I called and told them I could get a HDdvr from cable for the same as I could stay with directv and get HDDVR programming. I'd still have to pay 399 to lease the DVR. I ended up getting a free HD-DVR, 3 months of HD programming and once i purchased NFLST, I get 2 years of superfan for free! Is that a pretty good deal?
KEVIN

 

[Jimbo]

Do you have Sunday ticket? was that a condition to get the free HD Tivo?

Yes I had ST last year and have paid for this year.
I did not push the issue, just asked, was calling about some other stuff as well

Jimbo

 

[johnml]

i recieved the H10-250 free and i dont even have sunday ticket. I just called a few times and the last time i called the CSR said there was a note on my account saying the last CSR would give me a H10-250 for $499.00-$150.00=$350.00. he asked me what i wanted and i told him i just want the best deal i could get without having to call everyday and get different prices. he checked and told me i can have it for just the S/H charge = $19.00. no begging or threating to quit. i guess i got lucky ? did have to recommit, but dont plan on going anywhere. i did call the customer retention number though...