Hi, I am new to dish (been a customer for about a week). I had an installer come last Wednesday to install my dish and receiver. I got the 522, which seems to be an nice system, but I keep having problems with the 2nd tuner. On my main TV which is connected to tuner 1 I don't have any issues, but on TV 2 (tuner 2) I don't receive channels in the 160's and 170's. I do a soft reset of the box and sometimes a hard reset. It sometimes fixes the issue for a bit but I usually have to reset it ever day. I have given up on watching anything on the 2nd TV in the 160 and 170 range. I talked with Dish and they are going to send someone out next week, but I was wondering if anyone had an idea of what might be causing this. I don't think its an obstuction issue since the dish has a clear line of sight and tuner one does not have an issue. Thanks in advance for your suggestions.
New to Dish and receiving Error 002
- Thread starter ericmn1
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I do notice that when going into dish pointing some of the transponders have no signal. Generally when I get the 002 error the screen shows Satellite 119 Transponder 19. However; when you go to dishpointing and select this I get no signal stregth. Also on the transponders that I do get signal it will toggle between locked and not locked. This all leads me to believe I have a LNB problem.
You should have two coaxial cables coming in from the dish. Swap these two and run a check switch, if the problem switches tuners you have a cabling problem. If the problem stays on tuner 2 you have a receiver problem.
Sounds like a reciever issue if you are only having problems on about 10-20 channels. Make sure that the tech is bringing one out with them.
