Need some DIRT assistance on HW upgrades

[Bobby]

About that customer retention number...it has been disconnected. Regular CSR on chat was trying but unempowered to get me anything without an 3rd party installation and significant charges.

Is there a new name/number for Retention? My chat CSR didn't offer it up when I politely asked.

That's what happens when these numbers get overused. They get new numbers.

 

[david_jr]

That apparently no one knows!

 

[bxl4]

Still stymied by the self-install requirement. I've connected with CSRs on Facebook as well as over chat. Same story: there is NO escalation to take my issues to. I'm pretty sure that I'm not being "that guy" and getting blown off. I politely point out that while my request is a bit unusual, I've historically gotten in touch with someone in Dish who had the authority to issue a waiver for my circumstances. The answer is always "there isn't anyone."

Anybody here know better and how I might reach them? Thanks to all for reading/replies.

 

[DWS44]

You could always buy your own H3 for a self-install if Dish won't work with you. A forum member has a couple for sale in the classifieds forum.