Well I called VOOM today and asked about my service call, and to see who it would be that was coming back out to check my dish. To my surprise they informed me that it would be the same installers who were here initially, (this after I specifically asked for someone else!) After telling the csr the situation he in fact did read a note on my account about me asking for someone else. The csr was friendly, apologized and canceled them, and said they would try and find some other company in my area and give me a call tomorrow about it. I thanked them, hung up the phone and decided to try and tackle the job myself! I tuned into the signal page on the VOOM STB, and and turned the volume up on my tv so that I could hear it on the roof. So up the ladder I went, and directly to the VOOM dish. I started slowly unscrewing the dish to where I could move it with a little force, but without being able to throw it around easily. I then began to move the dish around slowly until I heard the beeps get a little faster. When I was satisfied with a nice steady rhythm going, I tightened back the bolts on the dish. I climbed down to check the signals. I was shocked to see I had a steady quality signal in the mid 60's! I then checked my signal strength and it was a steady 63! And I was told by my original installer that I was lucky to get in the 50's when I was first installed, and that I could get nothing more in my area! I am still waiting for the night to settle in to see if the numbers go way down, as they did before I went up there and did something about it. Btw.. it's also very windy outside, so I will be watching my signals closely. I will report back tomorrow how the numbers faired over night. So far so good, wish me luck.
Rather disappointing I was really looking forward to some HD viewing.
