I finally got my 942 upgraded after a long hard fought battle over the phone. After many many letters and phone calls I finally gave in to upgrade, but I wanted a 722 instead of a 622. After about an hour over the phone with the top exec office I finally gave in to the 622 thinking the installer (they required) would only have a 722. The installer called Sunday morning saying he would be here between 2&3 that afternoon so I ask him if it would be a 722 and he said no it was a 622. I told him I wouldn't except a 622, so he called dish and couldn't get it changed and said I would have to call. After about an hour on the phone with the emergency department they finally oked the 722. The reason was for not giving me the 722 was because I already had one. Well I got it to replace my 921 that I had gave 1,000.00 for and now they were replacing my 942 I gave 700.00 for, I felt I deserved the 722, after all I have been a customer for 12 years and never have been late on my near 160.00 per month bill I pay them.
It shouldn't be this hard for people. If it's any consolation, I always try to use a 722. You don't have to modify the work order.