I bought a Onyx Radio with a 3 month platinum sunscription for a temp job driving truck for the summer, now the job is over, I cancelled with about 1 week left in the free trial, I didn't want any fancy offer, just cancel the radio, so they put me on hold for like 15 minutes, then when they returned asked me why I was calling, I said to cancel the free trial, then she put me on hold for 5 minutes then asked which radio I wanted to cancel and if I was interested in subbing to s platinum package for $8. xx per month, I said no cancel, so then it took another 10 minutes to give her the radio ID # , and then she asked me again the reason I was cancelling. If I didn't travel to areas with limited cellular data I wouldn't subscribed at all to satellite radio. Just getting annoyed at thee games they play.