Joeys not finding hopper

[Patrick Smith]

I have an issue with 2 of my joeys not finding the hopper. And when I go to whole home it shows on linked and two un-linked. I've reset everything and it's still not working. Any ideas


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[Patrick Smith]

Any ideas??


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[ZachS@DISH]

Are the Joeys giving you any error messages?

 

[Patrick Smith]

Error 1303


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[ZachS@DISH]

Does anything happen if you press select "Unlinked" on the whole home setup screen from the Joey?

 

[Patrick Smith]

No sir. Will not find it no matter what I do


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[ZachS@DISH]

Can you try switch one of the non working Joeys with the working Joey to see what happens? Also, have you reset the MoCa connection?

 

[Patrick Smith]

Reset MoCA swapped the one joey with the one that was working. Now none of the joeys will link


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[ZachS@DISH]

Reset MoCA swapped the one joey with the one that was working. Now none of the joeys will link


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Did you move the Joey back? Can you also send me a PM with your account information?

 

[Patrick Smith]

PM sent!


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