Joey connects to network only when it feels like it for On Demand. What is up?

[whiteyanderson]

Guys, I finally got rid of Directv after 7 years, not to start a debate. I'm very happy with it. Picture looks as good as DirecTV, or at least close. Speed of the Hopper and Joey is one million times better than DirecTV.

Anyway, digging the Hopper and Joey. Installer was nice and such.

But, I have a glitch with the Joey, it seems to connect to the network for On Demand, etc if and when it feels like it only. I know I do not need to run ethernet to the Joey (is the port even active?) and besides I HAVE tried that when it was acting up, just to see if it would remedy the issue and I STILL got the "cannot connect to network issue.

Moca signal indicator is strong. Hopper connected to home network via hard line ethernet run to my router. Absolutely no connection issues on the Hopper end.

The Joey: It gives me 3 different scenarios...

1- The good scenario, hitting menu and going to on demand, or hitting the on demand button, it works flawlessly. Cool.


2- Sometimes it'll sit there with the green on screen progress lights going through their cycle and then after a few minutes, does not load the on demand menu and it goes back to live TV. Almost a crash scenario.


3- The other times, it will bring up the on demand menu, display all the titles and then selecting an item results in the "not connected to network" message.

It is literally a roll of the dice on whether it will work or not.

Have tried, resetting network on both ends, sometimes works, sometimes not. I have even had one instance where the Joey would not connect, I moved the Joey about 4 inches, and tried to connect within 20 seconds of the last attempt and it then connected.

Is this a bug that will be taken care of in time?

Other than the on demand thing, the system works flawlessly. I have no issue with it connecting to the Hopper at all. And the Hopper has absolutely no issues with on demand and Blockbuster at home.

Thanks in advance.

 

[tenchi71]

me too

I'm see the same thing with one of the two Joey's. Really started the past couple of days. I'm guessing the update it got on the 6th did it. I've tried both hard wired and MOCHA. And yes, the ethernet port works, its faster than MOCHA over my gigabit network, and the stuttering of OnDemand and DVR content went away when I took MOCHA out of the picture.

I'm considering doing a reset on this Joey.

Guys, I finally got rid of Directv after 7 years, not to start a debate. I'm very happy with it. Picture looks as good as DirecTV, or at least close. Speed of the Hopper and Joey is one million times better than DirecTV.

Anyway, digging the Hopper and Joey. Installer was nice and such.

But, I have a glitch with the Joey, it seems to connect to the network for On Demand, etc if and when it feels like it only. I know I do not need to run ethernet to the Joey (is the port even active?) and besides I HAVE tried that when it was acting up, just to see if it would remedy the issue and I STILL got the "cannot connect to network issue.

Moca signal indicator is strong. Hopper connected to home network via hard line ethernet run to my router. Absolutely no connection issues on the Hopper end.

The Joey: It gives me 3 different scenarios...

1- The good scenario, hitting menu and going to on demand, or hitting the on demand button, it works flawlessly. Cool.


2- Sometimes it'll sit there with the green on screen progress lights going through their cycle and then after a few minutes, does not load the on demand menu and it goes back to live TV. Almost a crash scenario.


3- The other times, it will bring up the on demand menu, display all the titles and then selecting an item results in the "not connected to network" message.

It is literally a roll of the dice on whether it will work or not.

Have tried, resetting network on both ends, sometimes works, sometimes not. I have even had one instance where the Joey would not connect, I moved the Joey about 4 inches, and tried to connect within 20 seconds of the last attempt and it then connected.

Is this a bug that will be taken care of in time?

Other than the on demand thing, the system works flawlessly. I have no issue with it connecting to the Hopper at all. And the Hopper has absolutely no issues with on demand and Blockbuster at home.

Thanks in advance.

 

[whiteyanderson]

Thanks for chiming in. I was starting to wonder if I was going insane. We rarely use the On Demand function from the Joey TV so it's not imperative, BUT it would be nice to know it works. It's a feature we pay for right? We have obviously tried to use it so we do use it from time to time.

To add to it, the same thing (almost) happened with the Hopper today. Went to grab a recording of Eastbound and Down from a few weeks ago, and got the not connected to the network message. But, I went ahead and checked to see if it would work with Blockbuster at home on demand and it worked fine. I tried to pick something semi-obscure to force an actual download and it worked fine.

Thanks for the ethernet info, I had read awhile back (I think) that the Joey ethernet ports weren't active yet, so wasn't sure. Regardless, either Moca or hard wired, same deal on the Joey.

I have tried network resets from the Hopper and Joey and connection resets from the Joey. Sometimes it works, sometimes it doesn't. But I'm led to believe that it's sheer coincidence if it does or not as the issue comes and goes at will. FWIW, I've had the Joey issue since my install on the 4th. The Hopper issue reared it's head today. Before the 4th, I have no clue as to what bugs where there or not.

I'll keep you posted if I learn anything new. I'm astute with this kind of stuff, but so slammed with work right now I haven't had tons of time to address it without going bonkers. Although I have messed with it long enough to realize that maybe I should wait to see if it is fixed via an update shortly, before I call in to find out what is up.

 

[whiteyanderson]

I forgot scenario 4 in my OP:

Scenario 4: Hitting on demand button, brief flash of black, straight back to Live TV.

 

[oldengineer]

I had similar issues prior to getting the 207/259 H/J updates. Its been better since. My Joeys are not internet connected.