It is a new dawn at DISH.

My guess is we will see a quarter report of between a -5000 to -15000 subs. But I also think this will be the last neg numbers we will see sub additions wise for dish for a while!
 
I been with Dish going on 3 years now, so I'm really still a newbe compared to a lot of you out there. For my family needs Dish has served me well with the 722k and my 200 pack. When the 922 came out I was really interested in it, but I hadn't finished my 2 years yet so I wasn't a candidate for it. Saying that, if I would have gotten a 922 I'm sure from what has been posted in this forum I would have been really PO at Dish for dropping the ball on it. So I understand the frustration with Dish from certain members. But I feel )or maybe it's blind hope), that Dish is working on a way to really turn things around. Dish would not be the only company that have "promised" things, then for reasons known only to Dish, never went through with them. I very excited about the Hopper, and if it fits my needs when it comes out, I hope on getting one. Dish has many positive things going for it, and yes, some negative things too. (The Guide, BB@Home listing/searching, software glitches on the 722k, etc.)

I agree with Digitalblue about the difference in SatelliteGuys members not being like most consumers. Us members tend to have higher expectations from our equipment and providers then most. We pretty much live and breath this stuff and we are the ones that Joe down the block calls when he can't get his remote to work right 'cause we will fix it.

I posted a few weeks back that in my wife's WalMart DirectV had set up a table and was trying to get people to sign up with them. I was standing off to the side, just in ear shot, and I was (happily) surprised at the number of people who told them "I have Dish!" and walked away. Even a few people that they stopped long enough to give their sales pitch, still said no and walked away.

When it comes to electronics, and especially with the way our economy is right now, IMO, it's very hard for Dish and other companies to proceed with a plan craved in stone for the future. Just way to many variables out there now days. A company has to be flexible.

Ghpr13:)

Disclaimer: I'm not excited about the Hopper just because Hopper has been my nickname since 1972, and it really looks cool seeing it all over the place. :)
 
I normally try to stay out of these dog fights, but I've been a DISH retailer for 11 years and have thousands of customers. Ironically, I generate the vast majority of my customers from advertising on sports talk format radio. To date, I can count on one hand the number of complaints I've received about the RSNs not being full-time HD, and then ONLY when DISH decides not to show a live sporting event in HD. I've never had a single customer call me to complain that the "Midwest Sports Report" is not in HD. Never once. Not Grumpy, Sleepy, or Papa Smurf. Not a single soul. For that matter I've only had one customer call me about losing Disney in HD, and not a single complaint about losing HD feeds ABC Family, Disney XD, or ESPNews (frankly, I was braced for the worst). I can also clearly state that I'm not aware of ever losing a sale because those channels weren't in HD - full-time or otherwise.

I go back to the very early days of the DVR - the DISH Player (helluva GUI even though the unit was a piece of sh*t). I was the very first retailer in the Midwest region to install a 501 PVR. I remember being in a meeting with a local radio personality who was going to endorse my company and we were talking about DVRs and his eyes lit up. He looked across the table at me and stated "My God, this is going to be like printing money." And it was. I rode that wave for years until AT&T, Verizon, Charter, and DTV finally caught up and then surpassed DISH tech (if you remember the quarter prior to DTV's release of whole home dvr tech they only gained 13K subscribers and spent a small fortune in doing it).

The point I'm making is technology drives consumers, and when DISH tech ruled they grew by leaps and bounds. Indisputable. Un-refutable. I remember at one point DISH had more active DVRs in the marketplace than all the other providers combined. Since then DISH has most definitely lost that edge, and with it subscribers. I get calls everyday from uVerse, DTV, and Charter customers wanting to switch, but they won't take step back in time to an inferior DVR (no pun intended).

Now what happened between the 722 and the Hopper is conjecture (the fiasco with the 922, etc). But, I can tell you this - I now have a substantial waiting list for the Hopper. I didn't advertise it, or publicly talk about it. These are people who've heard about it and know me through my advertising. Most of them have between 4 and 6 TV's (mostly HDTVs). Every single one of them has called me back after I emailed them additional Hopper info (including a link to Satellite Guys' vid with Vivek .. thanks be to Scott!) telling me how much they want it. More than half think the PTAT feature is awesome. We quickly forget that most consumers aren't the power users we are, and the Hopper/Joey system fills and mostly exceeds their expectations and desires.

DISH's new website, printed material, and upcoming media campaign is substantially better than the old (hard to believe DISH never had a national campaign before now!). Plus, it's starting to look like they'll release Hopper/Joey on time, if not a few weeks early. Thanks be to Joe for that! I love Charlie, but putting Joe in charge so he can focus on what he does best has turned out to be genius.

DISH does not have to be DIRECTV, but they do have to be technically competitive, smart about capacity, and forward thinking. Everything they are now. There will be growing pains (finding the right niche and message for Blockbuster @Home would be a great start), and some people will be left behind. And if DISH really can roll-out a dependable nationwide ultra high speed network using their already owned bandwidth, then game over.

Now in full disclosure, I own my company and this opinion is the opinion of my company.
People care more about the programming than the technology. It is the programming that drives the consumers when it comes to TV, not the technology. Your perspective may be a little skewed due to the nature of your job. Keep in mind that you may get more complaints about technology vs programming because you sold them the technology. More than likely to be the case, when they want to complain about the programming they will probably call Dish directly, not the company that sold them Dish. And that probably includes your customers as well. When they want to complain about the equipment they will probably call the company that sold them the equipment

Independent contracted dealers and installers will tend to attract that small minority of subs that go hardware shopping and place hardware a little higher on their priority list than most other subs.

The majority of all subs probably tend to put provider first and technology second or even lower. These subs are probably going to call the provider directly to set up an install. Thus when they want to complain about the programming they will most likely call Dish directly and not the installation company.
 
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Dish seems to add channels when their numbers are bad (and they plan to add alot of new HD per their website)
What HD channels are out there that Dish doesn't currently carry (do not include regional channels) ? I'm asking in all seriousness.
 
People forget that DISH is a business to make money, and if you pay attention the more people get upset at DISH the better their profits are.

Funny how it all works.

Remember profit is not a dirty word. :)
It is when it's someone else who's making that profit or benefitting from it. It's like any big company that someone complains about.... Let's use satellite-TV as an example. Anyone here is free to start their own service like Dish or DirecTV. Just start building satellite(s) or leasing space from existing ones. Starting building or buying equipment for the consumer side (receivers, dishes, etc). Start building the infrastructure to transmit data back and forth (uplink centers, etc). Start working on deals with networks. Any takers ?
 
My guess is we will see a quarter report of between a -5000 to -15000 subs. But I also think this will be the last neg numbers we will see sub additions wise for dish for a while!
That's happened a number of quarters but as I recall, profits were up. One way to look at it is to say "but if they didn't lose customers or actually increased customers, their profits would be higher yet!" and that could be true. The other way to look at it is as Scott has stated a number of times, they're getting rid of "unprofitable" customers.
 
That's happened a number of quarters but as I recall, profits were up. One way to look at it is to say "but if they didn't lose customers or actually increased customers, their profits would be higher yet!" and that could be true. The other way to look at it is as Scott has stated a number of times, they're getting rid of "unprofitable" customers.

When I managed a One Potato Two in MN. the old manager had a customer who came about 3 days a week for lunch. This customer would always ask that he get "a little extra" of this or that, and the manager would give it to him ,while other customers listened and watched. This would get a few of the other customers into asking for a "little extra". Now, when I took over as manager, when the original "little extra" customer asked for his usual "little extra" and I advised him there would be an extra charge, he was upset and never came back...Many thought I was wrong and lost a good customer (BTW: this was in a food court of a mall, so word spreads fast with mall employees), but I didn't lose a "good" customer, I lost a bad one, that was costing me lower profits. In the first few months of my management, sales took a dive and I was the "jerk manager", but then, slowly, they started climbing again until I had the top sales in the food court and a steady stream of mall employees as my main customers.

OK..now I'm hungry!
Ghpr13:)
 
Hall said:
It is when it's someone else who's making that profit or benefitting from it. It's like any big company that someone complains about.... Let's use satellite-TV as an example. Anyone here is free to start their own service like Dish or DirecTV. Just start building satellite(s) or leasing space from existing ones. Starting building or buying equipment for the consumer side (receivers, dishes, etc). Start building the infrastructure to transmit data back and forth (uplink centers, etc). Start working on deals with networks. Any takers ?

If I had the capital I would have done it a long time ago! The issue is the amount of capital to start such adventure successfully would be at least 1 billion, to do things right!
 
Hall said:
That's happened a number of quarters but as I recall, profits were up. One way to look at it is to say "but if they didn't lose customers or actually increased customers, their profits would be higher yet!" and that could be true. The other way to look at it is as Scott has stated a number of times, they're getting rid of "unprofitable" customers.

The way I look at it is that profits are up due to dish not spending any money to put in installs! When you spend less you earn more of a profit! As customers jump ship that profit will decline!
 
If I had the capital I would have done it a long time ago! The issue is the amount of capital to start such adventure successfully would be at least 1 billion, to do things right!
You would probably need more then that. Just two satellites would eat up much of that now. :)
 
That's happened a number of quarters but as I recall, profits were up. One way to look at it is to say "but if they didn't lose customers or actually increased customers, their profits would be higher yet!" and that could be true. The other way to look at it is as Scott has stated a number of times, they're getting rid of "unprofitable" customers.


Another way to look at it is that they are making more profit off of each of us than they did in the past. Meaning these stands they take against evil channels who want rate increases aren't saving us money. They are just saving Dish money.

Don't get me wrong. Overall, I am a pretty satisfied Dish customer but to me higher profits with fewer customers says only one thing. We are paying too much for what we are getting.
 
That's happened a number of quarters but as I recall, profits were up. One way to look at it is to say "but if they didn't lose customers or actually increased customers, their profits would be higher yet!" and that could be true. The other way to look at it is as Scott has stated a number of times, they're getting rid of "unprofitable" customers.


Or they off set the loss in subs by jacking up the FEES on the remaining subs left . I seem to remember it was two years ago this month that they did that very thing and jacked the prices of the additional receiver fees up into the stratosphere : from $7.00 - $17.00. Followed by a huge price increase in 2011 that was the equivalent of two years of price hikes , so they could claim a "price freeze " till 2013. Just wait till next year around this time. The basic programming packs will probably go up around $4.00 across the board. Just look at the changes to premium pack bundling they just did this year. Now cost you $2.00 more for two premium packs. From $24.00 - $26.00. Just like DISH to put PRICE FREEZE in block letters and in small print : only on basic programming packs.
 
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People care more about the programming than the technology. It is the programming that drives the consumers when it comes to TV, not the technology. Your perspective may be a little skewed due to the nature of your job. Keep in mind that you may get more complaints about technology vs programming because you sold them the technology. More than likely to be the case, when they want to complain about the programming they will probably call Dish directly, not the company that sold them Dish. And that probably includes your customers as well.

Independent contracted dealers and installers will tend to attract that small minority of subs that go hardware shopping and place hardware a little higher on their priority list than most other subs.

The majority of all subs probably tend to put provider first and technology second or even lower. These subs are probably going to call the provider directly to set up an install. Thus when they want to complain about the programming they will most likely call Dish directly and not the installation company.

Surprising that I disagree. More than 90% of all customers I've acquired via advertising in the past 3 years have come from the number 2 ESPN radio affiliate in the country. My customers are VERY sport centric. If not having the RSN in HD 24-7 was an issue, activations would be lower and churn would be higher. However, you may be correct when saying they're not calling me to complain, but they don't appear to be canceling either because my 3-year churn is under 1.5%. If my perception was wrong my churn would be substantially higher.

I will agree that not having a specific high visabilty channel can make a difference. When DISH lost the local FSN for a month my phone exploded and my churn escalated. So yes, you're partially correct, programming can drive some consumers. However, retrans issues aside, both DISH and DTV carry virtually all the same channels, just packaged differently. DISH has more everyday HD than DTV. DTV has the Ticket, DISH has the RedZone. But, by and large, the channels are the channels, so if programming drives consumers why are they (and I'm assuming by your post) choosing DTV over DISH?

If it's not the programming, what is it? 95% of my customers have a DVR. Simple fact is DVRs create sticky customers. Customers who don't have a DVR are churning in record numbers. Which ties back to my previous post, the DISH Player was a complete and total epic fail. However, I realized right away that a DVR, even one as bad as the DISH Player, created sticky customers. To further illustrate my point, I had $30K in chargebacks in the first 10-18 months after I started my business but prior to DVRs. In the 9 years since I installed my first DISH Player (then 501, 508, 510, 522, 625, 622, 722 ...) my churn dropped substantially and my bottom line improved exponentially.

All that said, acquiring new DISH customers is becoming substantially harder. Not because of the channels, and not because of price, but because someone who currently has whole-home DVR services and more than one HDTV is rarely going to switch to DISH. Consumers today are more technically savvy than they were even 18 months ago. If it was all about the programming then the Hopper/Joey system would be a pipe dream, DTV would't have whole home DVR, and cable would still have push button boxes.
 
Not disputing any of the points made, but WE all have options and based on the # of customers that Dish loses each quarter, it's obviously not causing any mass exodus from Dish...

No, and like I said I am a pretty happy Dish customer in general. My point was more about the frustration I feel when people on this forum act like Dish is doing us a favor by taking a stand and removing these evil channels. The fact that their profit went up while their subscriber numbers went down is proof that they aren't passing these savings on to us.
 
Don't get me wrong. Overall, I am a pretty satisfied Dish customer but to me higher profits with fewer customers says only one thing. We are paying too much for what we are getting.

Not necessarily, I turn away business virtually everyday that others are eager for. We do a very good job for our customer by having focus. Our profits are higher for it and our customers better off.
 
What customers are Dish turning away? Maybe some that have very poor credit. That would be new customers being refused service though not existing customers leaving. Some could be customers who couldn't pay their bill so Dish terminated them. That makes sense and they have to do that. For the most part though, I would say that the customer decrease Dish had wasn't from them turning away customers.

It's simple math. If their profits are higher while they have fewer customers they are making a higher profit margin on the remaining customers. Part of this increased profit margin is from paying less to channels they no longer carry while charging the same rates to their customers. I'm sure some of it came from other areas too like increased efficiency but I don't see how I as a customer am better off because of their higher profits.

Edit: I also run a small family business (It's a public accounting firm). I agree with you that not all customers are wanted. The ones that insist on such a low price that you barely get past the break even point sometimes aren't worth your time. I don't think this situation is applicable to a company like Dish though.

They have set prices for their programing that are the same for everyone. There is a little wiggle room for discounts and free premiums but they can always say no when you ask for those. Their packages have set rates for everyone who subscribes to them and they know those rates are profitable. That's why they set them there.
 
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