Is 622 upgrade hotline number still active?

[langlin]

have tried to call the 1-888-825-2569 upgrade hotline for two days and get a busy signal, is the number still good?

 

[evyst]

I have tried calling this number 2 or 3 times a day for the last 4 days. I get two rings and then a busy signal? E-mailed Dish this afternoon and asked them what was going on. So far have not gotten a reply.

 

[Sicemdawgs]

Any word on this? Just tried to call for upgrade and get same thing.

 

[Tom Bombadil]

Sounds like you have your answer.

 

[evyst]

Ended up calling the 333-DISH number, opted for tech support got connected to a very nice lady named Donna, and she took care of the upgrade very efficiently. I, personally, think they have abandoned the 888 number.

 

[Cyclone]

I think that special number was only need for the inital "demand' period. Now that all of use early adopters have called, the special number is no longer needed.

I called it when I decided to upgrade. I found myself stranded in menus. So I called the regular number and reach a CSR quick and was able to take care of everything.

So, in short. Consider the "special number" obsolete.

 

[onsiteSat]

Its working as of 8:15 pm MST

 

[Tom Bombadil]

Well, maybe they have it down to only 1 or 2 lines, and didn't set up a call queue on it. So when they are busy, you get a busy signal.

 

[Tom Bombadil]

Just called, the special number routed me around the phone menus, but I got routed to a standard CSR queue in the end. They didn't answer my call with the expectation that I would ask about a HD upgrade, that was obvious. But I did get someone in the USA, at 11:50 CDT, which was a surprise. So perhaps it was routed to a call center that has a responsibility to know more about the HD promos.