What he ment was that the mentality of alot of installers of keeping the customer in the dark ( IE not telling them what a good signal is, what will happen if he/she puts the dish behind that bush like the customer wants ect ect ). We all know what issues are rampant within the installation part of this industry and those of us who have installed or are still installing know where the root causes for its decline lay at but that still doesnt excuse an installer from being responsible and retuning a dish to get the highest signal possible and if he cant then sets up an inhouse trouble call through his office to come back out within a day or two to get the low signal issue fixed and leave the customer with a properly working system.