I'm tired of the H3 audio cutouts.

[Jon J]

I keep hoping a software update will solve the audio cutouts on my H3 but so far no joy. At latest three times a day for no reason I lose audio on all channels . The only solution is a restart. It's particularly frustrating when it happens during a program I am watching live. Please somebody fix this. Thank you.

 

[Pepper]

Since this isn't a widespread issue, unless there's some problem with whatever device you're using for audio (TV/audio receiver/sound system/etc), your Hopper has some hardware issue. Try calling in and getting it replaced.

 

[navychop]

No such problem here.

Maybe it doesn’t like you.

 

[thomasjk]

No such problem here.

Maybe it doesn’t like you.

Nor here

 

[Jon J]

Nor here

Note taken.

 

[naptime]

A couple of years back, I had frequent, temporary audio dropouts with my current H3, but not permanent. Dish had me do a SOFT reset, and the problem was gone and hasn't returned.

 

[Jon J]

A couple of years back, I had frequent, temporary audio dropouts with my current H3, but not permanent. Dish had me do a SOFT reset, and the problem was gone and hasn't returned.

What was involved in this soft reset?

 

[profish]

HDMI cable or port on tv?

 

[Bobby]

What was involved in this soft reset?

Open your little door on the front of the Hopper 3. Press the red button and the Hopper 3 will reboot. You could accomplish the same thing and maybe a bit more by simply unplugging your Hopper for 30 seconds and then plug it back in. The latter is a hard reset.