- Nov 29, 2003
- 16,062
- 20,677
Turn Dolby off, if it worked until now, might be a software change in either the Hopper or TV that caused it to glitch up.Dolby on, leveling off. Worked fine until recently.
Turn Dolby off, if it worked until now, might be a software change in either the Hopper or TV that caused it to glitch up.Dolby on, leveling off. Worked fine until recently.
Are you using just TV speakers? If so simply turn Dolby off and see if that corrects your issue. What brand and model is the TV your Hopper is hooked up to?Dolby on, leveling off. Worked fine until recently.
Are you using HDMI eARC to get sound to your system? HDMI cables do fail depending on whether you selected active or passive cables. Try a new cable and let us know. It was that simple for me.Are you using just TV speakers? If so simply turn Dolby off and see if that corrects your issue. What brand and model is the TV your Hopper is hooked up to?
He already posted he using the TV Speakers, so we said turn Dolby off on the Hopper.Are you using HDMI eARC to get sound to your system? HDMI cables do fail depending on whether you selected active or passive cables. Try a new cable and let us know. It was that simple for me.
Sorry, the message board did not send me a notification of your post. The 'soft' reset was under the direction of Dish tech support. They talked me through it. It was not just the red button, nor a power disruption. I want to say it involved using the 'tools' menu, but I would not encourage experimentation without their guidance. But this was two or three years ago - don't know if the software is even the same. A 'hard' reset takes the H3 back to factory default settings/preferences, so beware.What was involved in this soft reset?
That's correct. Also, unplugging is not a 'hard' reset. Look in the Diagnostics menu in 'Tools'' for it.Unplugging the H3 does not send it back to factory defaults.
Colloquially, we have used the phrase “hard reset” for unplugging, waiting, restarting.
What you are talking about is through the tools menu. Press Home 3 times, go down to Tools, Go over to Reset Hopper and select it. IMHO this is no different than an unplug reset. If you have difficulty getting to the plug this is an excellent alternative. The hard reset you are talking about is in the same Tools menuSorry, the message board did not send me a notification of your post. The 'soft' reset was under the direction of Dish tech support. They talked me through it. It was not just the red button, nor a power disruption. I want to say it involved using the 'tools' menu, but I would not encourage experimentation without their guidance. But this was two or three years ago - don't know if the software is even the same. A 'hard' reset takes the H3 back to factory default settings/preferences, so beware.
Accurate or not, we have used that terminology for over two decades to describe an unplug reset. I have used both the unplug and the Reset Hopper from the Tools menu many times and the start up of the Hopper is the same on both. There are times when issues won't allow you to get to the Tools menu so the unplug does the same thing. Now the Reset To Factory Defaults is a whole different thing.You should reconsider, as it is not accurate.
Hmmm...I've never heard of a hard reset referring to a factory reset. It's usually just a factory reset.The distinction between 'soft' and 'hard' was made by the Dish technician at the time. Take it up with them.