My Hopper 3 would have had to be switched, if I would have done the upgrade. The CSRS that I talked with said nothing about switching out the Hopper 3, for an updated and modern Hopper 3. She also said, that my current equipment would work just fine with the Hopper Plus. I have currently a 4K Joey and two Joey 2.0s. I think some of the CSRS know what they are doing and talking about, but there are some, who should be educated on questions and switching out equipment. I also, heard that if you have a Smart TV, why would you want the Hopper plus?? That was the biggest factor for me to cancel the Work Order. I would still like to get at least two Joey 4s added, but will still sleep at night if I never get those added.