How much is the Hopper upgrade costing you?

[Mike Russo]

The rules make perfect sense to me and it is laid out to everyone before they upgrade. The info is all posted on here. The only thing I don't know is how they are rating their customers. There are a lot of instances that don't make sense to me.

If this makes so much sense to you, then explain to me why a customer 6 months into a new contract is getting the promo rate but people in "good standings" out of contract cannot. These rules were not "laid out" to me (or most other people) ever, it took pestering supervisors to find the information. If i knew accepting the 2 free PPV movies they offered me would put my account on a s***list then I would have never accepted.

 

[Scherrman]

I said the pricing rules make sense to me not how they rate you. The pricing structure has been listed on here for some time now. Now, I did not say that how they rate their customers made sense to me. I have some ideas as to how they rate their customers but they still amaze me with some people.

I don't think that Dish offering people free promos affects customers rating though. If it does then they truly have a flawed system. I can see if a customer is complaining to Dish and is demanding something for free that they may change your rating but if they offer it to you without you asking then it shouldn't affect anything.

 

[ashutto20]

I have received free stuff in the past from dish but had 0 issues upgrading...hate to hear how inconsistent it is for some

 

[Scherrman]

I have received free stuff in the past from dish but had 0 issues upgrading...hate to hear how inconsistent it is for some

I agree. The free stuff answer from Dish makes no sense.

 

[Scherrman]

Just so everyone knows, $100 for 1 Hopper and $200 for 2 Hoppers should be the cheapest upgrade options. If your are upset that upgrading to 2 Hoppers and 2 Joeys is costing you $200 plus the tech visit then you are out of luck. That is the cheapest it should be for an upgrade.

 

[patmurphey]

I have received free stuff in the past from dish but had 0 issues upgrading...hate to hear how inconsistent it is for some

I have too, but never associated with a complaint. I wonder if CSRs or Supervivors have a button to push when they get irritated at a customer.

 

[Hall]

Also, I don't think everyone is considering the different configurations.

Someone could probably compile the numbers. Doesn't matter if someone gets 1H/1J or 2H/4J because to some extent, the math can be done to determine how much each device is costing the customer.

...but if they offer it to you without you asking then it shouldn't affect anything.

My guess is their system simply can't differentiate between a credit request (by the customer) or a credit offer (made by Dish). A credit is a credit.

 

[Hall]

Just so everyone knows, $100 for 1 Hopper ... should be the cheapest upgrade options.

Clarify that to "1 Hopper and 1 Joey" ? Of course, according to some at Dish, it's always a 1H/1J minimum.

 

[Scherrman]

Clarify that to "1 Hopper and 1 Joey" ? Of course, according to some at Dish, it's always a 1H/1J minimum.

Yes but there is no charge for the Joey in the cheapest upgrade offer so I didn't list it.

 

[Mochuf]

The cabelco's, U-verse, Verizion Fios all have uniform upgrade rates for all of their customers. Satellite providers are the exception to the rule. Of course both D* and E* were created to provide service where there wasn't any, so their attitude is "So what?". I bet they both still have quite a few customers who can't get cable or even ota.

 

[Scherrman]

The cabelco's, U-verse, Verizion Fios all have uniform upgrade rates for all of their customers. Satellite providers are the exception to the rule. Of course both D* and E* were created to provide service where there wasn't any, so their attitude is "So what?". I bet they both still have quite a few customers who can't get cable or even ota.

Wouldn't it be nice if Dish and DTV could put their heads together and come up with a uniform upgrade promotion. Who knows, maybe they decided to have it this way on purpose. This way they keep sending customers to each other.

 

[eichenberg]

If this makes so much sense to you, then explain to me why a customer 6 months into a new contract is getting the promo rate but people in "good standings" out of contract cannot. These rules were not "laid out" to me (or most other people) ever, it took pestering supervisors to find the information. If i knew accepting the 2 free PPV movies they offered me would put my account on a s***list then I would have never accepted.

That's what I am pissed about the most...customers newer than me that are getting the $99 promo and I am being told my acocunt is not new enough to qualify.

Just for spite I almost want to chat them every single day asking if I qualify yet. But that will be a waste of time, so I will chat them the 9th of every month as my bill is available on the 8th. But, knowing what I have learned about what dings you in their system...I probably with get dingedfor chatting to much or asking to many questions.

 

[cosmo_kramer]

Just so everyone knows, $100 for 1 Hopper and $200 for 2 Hoppers should be the cheapest upgrade options. If your are upset that upgrading to 2 Hoppers and 2 Joeys is costing you $200 plus the tech visit then you are out of luck. That is the cheapest it should be for an upgrade.

I don't see too many complaints here about that. I do see many valid complaints about apparent discrepancies in how you can qualify for this cheapest option.

 

[Centex]

That is what I got. FTR I was not complaining, just posting my results. I agree with Sherrman, the pricing structure is clear, the customer rating system is not. I am also a long time customer--13 or 14 years.

 

[Scherrman]

The thing that ticks me off is that Dish is well aware that customers and retailers hate their upgrade system. As a retailer we have to hear the same complaints everytime someone wants to upgrade and I have no control over it. I also have no answer to give them as to why. It puts the sales person in a pretty crappy spot.

Dish hears and sees customer complaints all the time. They also hear it from retailers a lot. You'd think they'd get things firgured out but maybe the system they have IS their best option. I guess we'll never know.

 

[Hall]

Of course both D* and E* were created to provide service where there wasn't any, so their attitude is "So what?". I bet they both still have quite a few customers who can't get cable or even ota.

I very strongly believe that mentality still factors in with companies like Dish. I use the example of the weather channel or the "on the 8s" feature available to cable. Dish, in my opinion, has the attitude that "X" % of their customers aren't aware of that other option, therefore they're not missing anything.

 

[zelldawg]

Hello guys, I just heard that since I received a credit, because my 6th 922 decided to stop working. That I'm not able to lease a hopper system. They want me to pay $1200 or "Downgrade" to a 722. In February, I called to cancel my Dish service because I had had enough with replacing the 922's. An account specialist talked me into staying. He advised me the "Hopper" was coming and that the 922's are garbage. He even sent me a free sling adapter to use with the hopper (this is the short version). Needless, to say I've been offered everything, but an upgrade to stay. I hope you guys have a better time getting your upgrades.

FYI. I'm out of contract and have been with Dish for 6 years.

 

[MikeD-C05]

Wouldn't it be nice if Dish and DTV could put their heads together and come up with a uniform upgrade promotion. Who knows, maybe they decided to have it this way on purpose. This way they keep sending customers to each other.

Exactly my point. What they are doing now is causing subs to yo-yo back and forth between both sat companies and sometimes cable . It seems like all they care about and the only ones that get the best deals, is the new sub. No matter how many times you come back to DISH , you become a new sub each time the appropriate time away is met. Seems like uniform upgrade offers would be the best way to retain existing subs and to encourage positive customer word of mouth about DISH. The way they are doing this is only causing negative word of mouth and more CHURN, which DISH can least afford at this time. STUPID business practice.

 

[hdaddikt]

The thing that ticks me off is that Dish is well aware that customers and retailers hate their upgrade system. As a retailer we have to hear the same complaints everytime someone wants to upgrade and I have no control over it. I also have no answer to give them as to why. It puts the sales person in a pretty crappy spot.

Dish hears and sees customer complaints all the time. They also hear it from retailers a lot. You'd think they'd get things firgured out but maybe the system they have IS their best option. I guess we'll never know.

Some interesting points.
If they have a defined rate structure, why not have an established customer rating and show a matrix for that too? It can't be that hard, continuous years of
subscription, autopay customer, late payments, slow returning equipment, etc. etc. Whatever factors they use, and are reasonable from a business aspect.

What about the price structure for covering installation costs? Maybe what various installers charge, historical performance of the installer (number of complaints), regional differences (whatever those might be).
Different rate structures for different installers would also affect the promo they can give a customer in a specific location, would it not?

Do you think they want to publish ALL those statistics? Maybe they should.. are they legally obligated? Maybe only if there is a specific issue and only
to the parties involved. Just food for thought.

 

[dare2be]

Hello guys, I just heard that since I received a credit, because my 6th 922 decided to stop working. That I'm not able to lease a hopper system. They want me to pay $1200 or "Downgrade" to a 722. In February, I called to cancel my Dish service because I had had enough with replacing the 922's. An account specialist talked me into staying. He advised me the "Hopper" was coming and that the 922's are garbage. He even sent me a free sling adapter to use with the hopper (this is the short version). Needless, to say I've been offered everything, but an upgrade to stay. I hope you guys have a better time getting your upgrades.

FYI. I'm out of contract and have been with Dish for 6 years.

I'll bet that the many returned 922s has adversely affected your rating, whether it's your fault or not. So your account has a history of consuming many receivers without Dish getting a return on their monthly fees for each receiver, so you are basically in a "negative balance" as far as what it has cost Dish in hardware to supply to you vs. what they have received in lease/receiver fees from you. So they flag your account as high risk and want you to pay up front for new equipment.