I spoke with two different DIRT members and one said I had to have a joey and the other said I did not. One said I had to have AT200 or higher and the other said I could keep my existing dish america package. I wasn't able to get a straight answer.
How much is the Hopper upgrade costing you?
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I spoke with two different DIRT members and one said I had to have a joey and the other said I did not. One said I had to have AT200 or higher and the other said I could keep my existing dish america package. I wasn't able to get a straight answer.
In a PM to Scott, I told him I hope he was forwarding all the comments about the disparity in upgrade costs from this thread to Dish
Well like I said, inconsistent answers. They had my account number so they know my status. And i'm not the only one who got that info. Some people in this very thread were told to have at least AT120. Even got differing answers on the installation. I was told by one DIRT member that it would be $15 if I sign up for DHPP, the other told me it would be free. Not a big deal either way. I was also not happy about having to pay $200(or $300 depending on if I must have a joey or not) when others get them for $99 and I have a perfect account and no one could tell me why.
It's not an issue for me any more but it is very damn frustrating.
That sounds like the biggest understatement of the month. Now I know why DISH picked March 15th for their debut of the hopper. Just like in Ceaser's time they said : "Beware the Ides of March."
Far cry from the $700 or $800 I was quoted. No rhyme or reason for the difference. As I've said I've been with Dish for 14.5 years.
I contacted dish right at 7 am on the 15 and was excited to get the system installed. I said 99 bucks right? She said no it will be 300 bucks to upgrade. I asked for her supervisor who got really nasty with me after I asked him if he could lower it. He then said " dish is giving you a 300 dollar discount and that's a good discount" I then said kind of but it's like your paying half of a hopper cost. He then said how is dish not giving you a deal? He then proceeds to tell me that customers want to pay less for everything. After I hung up with him I tried online chat and 20 reps all told me that it was 300 bucks to upgrade. I did talk to one who told me 200 for everything but just as he was going to process it he realized he quoted me wrong. I said I want it for that price and he said no I made a mistake and can't do that. Everyone told. Every rep told me they needed payment up front for it. I contacted customer retentions who said they couldn't offer me a lower price but said they could bill it to my account and she did waive the 15.00 install fee. So I bit the bullet and upgraded. I talked to a dish manager who said they use a star system and each credit you ask for and get lowers your star rating. He said when you're a 5 star customer you get anything pretty much free.
The prices make sense to me based on there system. What I am unable to tell everyone is why they qualify for that price. It's not like all of these prices are made up. If you look at the thread with the upgrade pricing you'll be able to determine why you are paying that much.
Probably not going to do any good. $200 for the Hopper and $100 for each Joey plus the tech visit. Makes sense.
There is so truth to what they told you. The reason that they don't do upgrades free for everyone is because every customer would do it every year and Dish would not make any money off it.
If they lower the for everyone to upgrade they're going to have to start charging new customers when they sign up in order to even things out. How could charging new customers to sign up help at all?
Makes no sense. If everyone was paying the same it would. But when some are getting upgraded for $100 and others are being told it would be hundreds for the sme setup, that makes no sense.
They are holding me hostage to the service plan. I purchase that for 4 months and then I can cancel it with no penalty. So it's $99 for the upgraade + 4 mos. service plan, works out to about another $30. Still beats paying the $95 for the install. Maybe when I am a 20 year customer I will get a better deal. 10+ years + autopay, does not cut it.
Which then causes the subs who are told outrageous amounts to upgrade, to then turn negative and feel like they are being discriminated against, which then causes more CHURN. Good idea on how to run a business.
Negative word of mouth can destroy a company . Look at Netflix and their stupid decision to hike their fees 60 % for dvd and streaming plans together.
I can understand this if you're a problem customer or ask for free crap all the time... But I became a "3 star" customer thanks to an installer who screwed up initial my install and faulty equipment. Absolutely AWFUL.
I love how frequently this thread comes up in google searches for Hopper costs/fees.
In the business worl it makes sense. Think of it like an insurance company. Everybody pays different rates for insurance. Dish has each of their customers qualified in a certain way. Where ever you stand you pay the appropriate rate. Also, I don't think everyone is considering the different configurations. A person with 1 Hopper and 2 Joeys is going to pay less than a customer getting 2 Hoppers and 4 Joeys.
The rules make perfect sense to me and it is laid out to everyone before they upgrade. The info is all posted on here. The only thing I don't know is how they are rating their customers. There are a lot of instances that don't make sense to me.
