Hopper Guide Not Fully Updating

[pecochran]

I haven't been able to find a problem exactly like this one while searching forums. My guide is not fully updating. It seems to happen once or twice a week, and then usually the next morning it's resolved, but today is the first time that an overnight update didn't seem to help.

There's no real rhyme or reason. Some channels have a full guide, others show no info available. It has caused me to miss a few timers.

For example, right now, NBC Sports Network has a guide until 3 pm. CBS Sports Network has one until 9 pm. NBA TV has one until 3:30 am, which is as far as the guide goes. NFL Network only has guide until 10 am.

I'm afraid it's just time for a replacement hopper, but I have a ton of stuff on my hopper, and I have stopped even trying to move things to a hard drive, since it almost always fails.

Any suggestions? Maybe help from a DIRT member? I called customer support, and it was the most impressively useless call I've ever had with them. I've tried resetting, running a check switch, and unplugging for ten minutes, and nothing has helped.

Thanks!

 

[lucky86]

Put it into standby with a free Tuner and make sure nothing is scheduled to fire. What satellites are you receiving signal from?

Posted Via The FREE SatelliteGuys Reader App!

 

[navychop]

Might get an update beginning around the 9th. Might fix the EHD problem. Might not.


Posted Via The FREE SatelliteGuys Reader App!

 

[KAB]

Contact Dirt. Bottom of Forum page, members in RED...send PM.

 

[mvl99]

I have been having the same problem with the guide not updating.

 

[TheKrell]

Might get an update beginning around the 9th. Might fix the EHD problem. Might not.

What EHD problem? Is the update to which you refer about missing channels in the guide, or firmware that might fix both issues?

 

[navychop]

You quote my post from 2014. I doubt it applies today. I certainly don’t remember it.


Sent from my iPhone using SatelliteGuys

 

[TheKrell]

You quote my post from 2014. I doubt it applies today. I certainly don’t remember it.

Oops. I failed to notice that when I got into this newly resurrected thread.