Hopper 1 Software H183, Hopper 2 Software H283, Hopper 3 Software H383, Hopper Duo Software H483 and Hopper Plus Software P13106 released & available

[Almighty1]

Hopper 1 Software H183, Hopper 2 Software H283, Hopper 3 Software H383, Hopper Duo H483, and Hopper Plus Software P13106 released and available

Current software version(s) for other hardware:
Joey4 P53106
Wireless Joey4 P63106

Many thanks to brittanygarden for posting about the Software update(s) at Hopper 3 skipping a dvr show issues to fix Hopper 3 skipping issues mentioned in the thread Hopper 3 skipping a dvr show issues

Just forced updated about 30 minutes ago on the Hopper H3 on H382 to H383 with Hopper Plus on P13103 to P13106.

Josh.M and brittanygarden

Have the same issue as mentioned with H382 and earlier after updating.
The bar chart shows the DVR % is visible which for me is 100% even though there is 120GB of free space left on the internal HDD.

The issue of skipping to the beginning and end appears to be fixed from brief testing.

So still the two major issues:

Issue #1
H383 still has the issue where 119GB-120GB free is considered 100% full on the HDD so the last 119GB-120GB can't be used at all. The fix is either make it available with the correct % remaining or treat the HDD as 120GB less in capacity so the % meter for what's used is correct.

Issue #2
H381, H382 and H383 has the issue where the Remote Control Mode Reminder Notification Mode Reminder Notification is always on where it will display that the remote needs to be in SAT mode when on TV and AUX even when Settings -> Notifications -> Remote Control Mode Reminder is set to Off. This was originally discovered by Pepper.

 

[Pepper]

Thanks. Pending me getting home to verify (or someone else verifying before then), here are other issues I don't expect to see fixed. I believe these to be isolated to the Hopper Plus.

1. Squish-mode on some but not all SD channels, with no ability to adjust aspect ratios. Questions about Hopper Plus
2. Remote buttons that don't function as indicated on-screen. Hopper 382 Example: sometimes in the DVR list, I'll see the red blue etc dots indicating the color functions of the 40.0 remote. Other times it will say something like "Recall to delete" - whichever it chooses to display, chances are the actual button won't do anything.

 

[charlesrshell]

When is the black screen on Hopper startup going to be fixed.

 

[Almighty1]

Thanks. Pending me getting home to verify (or someone else verifying before then), here are other issues I don't expect to see fixed. I believe these to be isolated to the Hopper Plus.

1. Squish-mode on some but not all SD channels, with no ability to adjust aspect ratios. Questions about Hopper Plus
2. Remote buttons that don't function as indicated on-screen. Hopper 382 Example: sometimes in the DVR list, I'll see the red blue etc dots indicating the color functions of the 40.0 remote. Other times it will say something like "Recall to delete" - whichever it chooses to display, chances are the actual button won't do anything.

Not sure about issue 2 but issue 1 appears to be with all these streaming TV products including Amazon FireTV where it does not have that zoom feature like the native Hopper 3 where you can choose different stretch modes.

 

[HipKat]

When is the black screen on Hopper startup going to be fixed.

...and Joeys.....

 

[bookworm370]

...and Joeys.....

I've noticed an issue for the past few releases. Even though the CID display is turned off, and I've verified it a few times, it still shows the caller ID display on the lower right. It does not affect any recording, but any company that is over can see phone numbers.

I could just unplug the telephone jack from the back, but from the diagnostics screen, the hopper looks for and tests that a telephone line is installed. Obviously, now that most are all Ethernet connected, the phone line was used in the past for the phone home feature. Most people would be hard-pressed to find a home now with a hard landline other than the one we require for our security system.

I plan to disconnect it the next time I'm behind the unit, but if anyone from Dish Support is reading, this is probably one feature that has never been tested by software regression testing, as most don't have landlines anymore.
Might be good to at least put in a ticket.

If anyone still has a land line, can you confirm that turning CID on or off does not have any effect on the displayed Caller ID?

 

[Bobby]

I've noticed an issue for the past few releases. Even though the CID display is turned off, and I've verified it a few times, it still shows the caller ID display on the lower right. It does not affect any recording, but any company that is over can see phone numbers.

I could just unplug the telephone jack from the back, but from the diagnostics screen, the hopper looks for and tests that a telephone line is installed. Obviously, now that most are all Ethernet connected, the phone line was used in the past for the phone home feature. Most people would be hard-pressed to find a home now with a hard landline other than the one we require for our security system.

I plan to disconnect it the next time I'm behind the unit, but if anyone from Dish Support is reading, this is probably one feature that has never been tested by software regression testing, as most don't have landlines anymore.
Might be good to at least put in a ticket.

If anyone still has a land line, can you confirm that turning CID on or off does not have any effect on the displayed Caller ID?

To answer your question, yes, I am seeing Caller ID even when it is turned off. I guess your best bet is to simply unplug the telephone line from the rear of your receiver.

 

[TheKrell]

To answer your question, yes, I am seeing Caller ID even when it is turned off. I guess your best bet is to simply unplug the telephone line from the rear of your receiver.

Well, I have an H3 as well and the last time a call came in a couple of days ago, I saw no caller ID. I think I have it turned on...

 

[Bobby]

Well, I have an H3 as well and the last time a call came in a couple of days ago, I saw no caller ID. I think I have it turned on...

Are you sure you have dial tone to the Hopper?

 

[Jim5506]

Thanks. Pending me getting home to verify (or someone else verifying before then), here are other issues I don't expect to see fixed. I believe these to be isolated to the Hopper Plus.

1. Squish-mode on some but not all SD channels, with no ability to adjust aspect ratios. Questions about Hopper Plus
2. Remote buttons that don't function as indicated on-screen. Hopper 382 Example: sometimes in the DVR list, I'll see the red blue etc dots indicating the color functions of the 40.0 remote. Other times it will say something like "Recall to delete" - whichever it chooses to display, chances are the actual button won't do anything.

Didn't Dish say that the 40.0 remote is not designed or equipped to fully work with the Hopper+.

Use the 54 remote. It is a different receiver with the Hopper + plugged in.

 

[Pepper]

Didn't Dish say that the 40.0 remote is not designed or equipped to fully work with the Hopper+.

Use the 54 remote. It is a different receiver with the Hopper + plugged in.

The particular issue I am describing, the buttons on the 54 remote didn't work either.

 

[Jim5506]

The particular issue I am describing, the buttons on the 54 remote didn't work either.

How long has the H+ been installed.

New Installs have been reported to take some time to catch up.

 

[Pepper]

How long has the H+ been installed.

New Installs have been reported to take some time to catch up.

September 21, so about 34 days

 

[sklunk]

...and Joeys.....

And the audio lag on J4 Bluetooth devices .....

 

[dweber]

I've noticed an issue for the past few releases. Even though the CID display is turned off, and I've verified it a few times, it still shows the caller ID display on the lower right. It does not affect any recording, but any company that is over can see phone numbers.

I could just unplug the telephone jack from the back, but from the diagnostics screen, the hopper looks for and tests that a telephone line is installed. Obviously, now that most are all Ethernet connected, the phone line was used in the past for the phone home feature. Most people would be hard-pressed to find a home now with a hard landline other than the one we require for our security system.

I plan to disconnect it the next time I'm behind the unit, but if anyone from Dish Support is reading, this is probably one feature that has never been tested by software regression testing, as most don't have landlines anymore.
Might be good to at least put in a ticket.

If anyone still has a land line, can you confirm that turning CID on or off does not have any effect on the displayed Caller ID?

I tested the caller ID and the caller ID shows up whether caller ID is turned on or off in notifications.


Sent from my iPhone using Tapatalk

 

[tjboston5676]

And the audio lag on J4 Bluetooth devices .....

Bluetooth will always have an audio lag due to the way it works. No way around it. If you want your audio and video to be synced you need to use a hardwired audio device.

 

[RTCDude]

Hopper 1 Software H183, Hopper 2 Software H283, Hopper 3 Software H383, Hopper Duo H483, and Hopper Plus Software P13106 released and available

Current software version(s) for other hardware:
Joey4 P53106
Wireless Joey4 P63106

Many thanks to brittanygarden for posting about the Software update(s) at Hopper 3 skipping a dvr show issues to fix Hopper 3 skipping issues mentioned in the thread Hopper 3 skipping a dvr show issues

Just forced updated about 30 minutes ago on the Hopper H3 on H382 to H383 with Hopper Plus on P13103 to P13106.

Josh.M and brittanygarden

Have the same issue as mentioned with H382 and earlier after updating.
The bar chart shows the DVR % is visible which for me is 100% even though there is 120GB of free space left on the internal HDD.

The issue of skipping to the beginning and end appears to be fixed from brief testing.

So still the two major issues:

Issue #1
H383 still has the issue where 119GB-120GB free is considered 100% full on the HDD so the last 119GB-120GB can't be used at all. The fix is either make it available with the correct % remaining or treat the HDD as 120GB less in capacity so the % meter for what's used is correct.

Issue #2
H381, H382 and H383 has the issue where the Remote Control Mode Reminder Notification Mode Reminder Notification is always on where it will display that the remote needs to be in SAT mode when on TV and AUX even when Settings -> Notifications -> Remote Control Mode Reminder is set to Off. This was originally discovered by Pepper.

Here is a H3 bug still in H383 that I haven’t seen reported yet. It seemed to have started around H380 or a bit before, I’m not exactly sure when it started.

If you have live video paused and buffered, and the pause crosses the time boundary when a new recording is to start, the buffered video gets prepended to the beginning of the new recording. For example, if there is 1/2 hour of video paused and buffered, and the new recording is supposed to be 1 hour long, the new recording will actually be 1 1/2 hours long. Otherwise, the new recording plays just fine; just a concatenation of the buffered and recorded video.

When the new recording start boundary occurs, the pause progress bar come one for a second or two, then turns off. If you then go to paying the pause video (with either the play or unpause/pause button), nothing happens and the video still appears to be paused. No amount of hitting these buttons will start playing the paused video. However, pressing either the skip back/forward buttons will start playing the paused video, and you can now pause/play/skip the paused video as normal.

So far I’ve only seen this when the paused video and new recording were on the same channel. I haven’t yet tested this when they are on different channels.

It use to be that the paused/buffered video and recordings were completely separate, and neither would affect the other.

Could someone else test this to see if it’s just me or a real SW bug?

Dish: I’ve saved an affected recording on my H3 in case you want to examine it. Let me know.

 

[Almighty1]

I tested the caller ID and the caller ID shows up whether caller ID is turned on or off in notifications.

I wonder how many things in the Notifications stay enabled even when toggled off. So far, it's the Caller ID and the Remote Control Mode Reminder.

 

[Almighty1]

RTCDude - Couldn't test it now as my internal HDD is full but what do you have for Settings -> Timer Defaults for the Start and End settings?

 

[TheKrell]

Are you sure you have dial tone to the Hopper?

The setting (under Notifications) shows caller ID turned off. Fixed! One of my updates must have flipped that. I am on H383.