Help - St Louis HD 118.7

[p0seidon]

Dear xxxxx,

Thank you for expressing your concerns and interest in DISH Network. Customer input is an important tool in our efforts to continuously improve the quality of the DISH Network service.

We have escalated your concern to the DISH Network Service Center (DNSC) in St. Charles, MO. If you haven't already scheduled another tech visit, you can expect to receive a phone call from the St. Charles office. It appears that your antenna needs to be re-peaked and re-peaking to 118.7o has proven to be difficult. There is, however, a specialized meter that provides a more accurate alignment and the DNSC office is currently tracking one down for your next tech visit.

At DISH Network we appreciate the time customers take to email their audio/video quality concerns. Thank you for your patience and for being a valued customer.


Regards,
EchoStar Satellite LLC
Quality Assurance Department
DishQuality@echostar.com
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[Jared Twomey]

hmm, i wish they would tell the rest of us what this magical 118.7 alignment meter is

 

[tstolze]

I printed out a copy of your email to show my tech next Monday for my service appointment. I hope I will get a laugh out of him.

 

[p0seidon]

Well, the quality assurance guy is at my house right now. He says using the specialized meter he'll be able to repeak my sat to get those signals again.

He mentioned the device is "Super Buddy Satellite"

haha, I googled the device look in the description of it.
Applied Instruments Super Buddy Satellite Meter


"Ability to LOCK on new Dish Network 118.7 and 129 satellites with 8PSK signals"

simply amazing...

 

[p0seidon]

turns out that magic lil meter worked quite well. The quality assurance specialist said thats the highest signal he's ever been able to get from 118 transponder 18.

I think my receiver said like 61 for the signal.

 

[tstolze]

My tech just left, his signal meter was reading 98 on the roof. He peaked it with the meter on the 622. I have 63 on my 622 and 74 on my 211. Far from the 13-17 on the 622 and zero on the 211. I hope this resolves this problem for good.