No disrespect at all, I created the post with official ASIN and official pictures for brand name. Brand listing is the only way to control some of the product description. This does not mean it's a released or marketed product and frankly the issue is not in that at all. I guess I have never thought that our intention to being the best we can will be so viciously attacked. In fact we are investing thousands of dollars and insane amount of development hours and troubleshooting and we have good rate in updates, yet all I get is f and s words. This kind of threw me off for a moment, simply surprised.
Our business is set up to help people. This we do with honest heart and from the very beginning our only goal is to help people. We have approached this project by very transparently explaining to all possible customers that we have a product in development and in stock.
Every dealer that bought the product has personally tested and calculated the strengths and weaknesses of this product. I have shipped dozens of free samples and offered some samples as low price offer. No dealer can claim they bought it without knowing the list of items that are on schedule to be addressed.
Why someone makes extra point to use offensive language to attack the product, I have no idea. We are in free market. I did not make anyone buy it and from the very beginning announced 100% satisfaction guarantee. If you are not satisfied with the product, return it and you will be refunded, no.. I get attacked again.. Wow..
We are committed to making this product great. We will have new software coming this week and next. Some changes were not significant enough to post update.
This is a hobbyist site. If you are not having fun, you missed the point of what hobby is about.
One more thought. From the bottom of my heart and on behalf of all users of GEOSATpro brand we thank you for all input you provided. This is most valuable, even if discussion turns little more heated. We do not regret being in this business, we love people, we love television, we love what can be done with it. If I offended anyone by a heated response, please forgive me. Our intention is to serve people beyond 8 to 5. We do this for the passion.
I will post updates as soon as I test it myself. Let's keep them receivers running...
Thank you
Well....wow, l don't really know what to say to this, but I'll will try.
Be honest and stop with the nonsense and double talk. This is a released product, no matter what you may say, it's in end user hands and advertised for sale to end users as a finished product. No ads anywhere on dealers sites or Amazon state it's a work in progress. If I bought it today from Amazon, Sadoun, wherever, I would not be aware of this claim if I weren't a member of this site, stop claiming it to be true. It simply isn't and all people are not stupid.
What you invest in time and money is unfortunately irrelevant to us end users. what the dealers did know or didn't know is irrelevant also, stop lumping blame onto the dealers, we end users are not dealers.
It has not been very transparently explained to the end users that this receiver would be a 'work in progress' and they would help make it. Whomever is at fault there is, is irrelevant to the end users, be it you or the dealers, get by that and forget it. I and most every other user here, are not a dealer and had no idea of the work in progress concept, at least not to the degree this is.
Your intention, whatever that may truly be, isn't being attacked, your poor attitude toward paying customers is what came under attack. Most irate customers can be handled with a little finesse, the effort should at least be made before you alienate them by saying things such as you did to Stargaze. I myself have owned and run businesses, I must say that was quite a shocking response there. I guarantee you that Stargaze wasn't the only one you alienated with those comments. Maybe you can recoup from it.
We all realize that you are probably under a great deal of strain and stress in dealing with all of this, but you need to step back for a moment and realize that your customers here have had their expectations of the ability of this receiver bashed down multiple times. Even so, many have accepted it and are willing to continue on with it, BUT-considering that fact - it doesn't take much to set someone off about it.
As for the f and s words, I myself am in a horrible mood today already and it is what it is, not points, rather, pissed off and not specifically at this receiver. Sorry, I am most definitely not a christian or even slightly religious, sometimes I get mad and do swear, very rarely actually, but it does happen occasionally.
I had to put down one of our horses, lost a good friend and paid the vet a lot of money. I wasn't in a mood to sit down and sing Kum Ba Yah in this thread with you when I got done today and my receiver started going screwy and all the talk in the thread is about IPTV and posts about sat problems are ignored.
It is what it is, it is a buggy receiver and you're working on it. Hopefully it will get better. Thank you for the apology and I apologize for lashing out at you, normally I am a bit more reserved.
