A Raine, maybe I am reading something wrong in your post? Have I missed something that you are asking me to help you with? If so, I apologize! Is there something I can assist?
I share the pain, frustrations and observations expressed in these recent posts. I also have not been posting testing in this thread as there have been no significant improvements to the initial reported basic satellite operational issues during the past 8 weeks. I have restricted my comments in hopes that mañana something will be released.... While I agree that it is a hybrid satellite/IPTV STB, let's be honest... It first must be a satellite receiver with added IPTV function and fluff features.
At this point, it is likely apparent to all reading this thread that I have been extremely very disappointed with the receiver's actual weak hardware configuration, the lack of proper basic satellite function and overdue firmware fixes. I agree that the STB certainly appears to lack the required processor capacity and memory to support more than the basic streaming Kodi add-ons. In fact, I removed mention of XBMC/Kodi function on my EBay listing for selling the opened box returned receivers. Too many EBay buyers were returning the returned receivers because of the customized package not supporting their favorite KODI add-ons and configurations.
I have continued to provide .ts files and testing to Eugene in the hopes of assisting with fixing the HDBR3500 satellite function. Have been told that the engineers are making some headway. The hardware has adequate processing and hardware to potentially provide good satellite receiver and DVR abilities. Now, how to unlock that potential?
Like you, I hope to be proven wrong and in the mean time, primarily using the STB to enjoy the Music Choice channels as background music in the office...
Yes, Brian, you misunderstood! Sorry, I probably wasn't clear in my previous posts. The point that I was trying to make when I mentioned your name was that
YOU were the one who helped me with the problem I was having with the receiver blanking out video/audio quite a while back when switching from my Ku fixed dishes to the motorized C sats and not SatAv. With this new firmware release, the problem is back and the previous workaround that you gave me before no longer works, but SatAv skimmed right over that post, pretty much ignoring it, not you.
You didn't miss something that I'd asked you for help on, there's definitely no reason for you to apologize. As I've stated before, your customer service is absolutely stellar, even with products not bought from you! I didn't mean that you were ignoring my posts, rather, SatAv is. And right now, look who has answered to my post and offered help....you. That says a lot, about you and SatAv, in totally different ways.
That fix you had told me before doesn't work with the new firmware now and the new firmware also seems to have broken the channel renaming for me and a few other things are wonky now too.
I posted the issues I have with the new firmware in post 464 and you have posted up offering to help me out, but SatAv has not even bothered to acknowledge it, other than to say, Yes sir, we will fix all problems and then go on to post about IPTV. I realize that sometimes I can be a bit off a A@@, but this receiver is two steps forward, five back right now, for me.
Thank You very much for offering to help, Brian, but what I am going to do is reflash the previous firmware because it worked much better for me and when new firmware updates become available I will install them, hope for better.
As I said in my last post, I am going to do as Stargaze and not bother posting up any issues I have with this receiver, because I don't think any of my posts within this thread will do anything but start a bunch of crap. I'm just gonna install new firmware updates as they come and hope for the best.
Stargaze, how much are you getting paid? Sir, do you realize we have not released this receiver? Do you see it on our website? Do you see us advertising it? Did you see me brag about features or performance?
No. Because we are allowing our friends, partners and customers to help us develop it. The refund was offered only to those that bought the receiver believing this was completely released product.
We have a schedule to fix things. Since the start of this message we have added numerous features. If anyone is interested, they will simply look at my previous posts and will see them and these features are getting better.
The fixes and adjustments are occurring at a pace appropriate for any new developed receiver.
I would suggest you calm down and stop using offensive words and cussing.
Thank you
Seriously, are you doing drugs? These remarks piss me off to no end. How can you even post comments like this to a customer? I have done Beta testing in the past on software numerous times, no where when I bought this receiver did I see anything saying I would be a Beta tester. If that's the case, then f*&#king pay me. If you didn't release this receiver, then who did? Santa Claus?
And no one is paying me, but someone should be, you. I am done with this thread, call me a jerk, a@@, whatever, but your customer support skills stink. I bought this receiver because I absolutely love my MIcroHD, but what made that a good receiver is obviously gone from your company.